Customer Service Representative

Airgas

Customer Service Representative taking inbound calls and processing customer orders at Airgas. Collaborating with sales representatives and ensuring customer satisfaction.

Posted 5/8/2026full-timeRancho Cordova • California • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Takes inbound calls for processing and researching customer orders using our SAP computer system.
Makes outbound calls to research the progress of an order.
May route calls to other departments if deemed necessary.
Processes orders received by electronic means, email, telephone, or personally from customers or associates by performing the following duties.
Responsible for adherence to company policies, including safety and the use of personal protective equipment.
Makes a strong effort to develop appropriate solutions before engaging leadership on complex issues.
Collaborates with assigned sales representatives to resolve customer needs and concerns.
Utilizes proactive sales techniques when appropriate (Radnor crossover, upselling/cross-selling).
Shares account knowledge with fellow team members to ensure customer needs are met.
Maintains a positive, enthusiastic approach at all times.
Maintains a professional demeanor on the phone to exhibit the best impression of Airgas.
Answers incoming telephone calls to provide desired service to internal and external customer.
Edits and enters customer orders efficiently and accurately, paying close attention to pricing and location to reduce the quantity of errors and returns.
Communicates effectively with internal and external resources such as product vendors via phone, email, and website to service customer needs in a timely fashion.
Utilizes product knowledge and vendor training to present new products to customers to increase their awareness of our market segments.
Works effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor.
Ensures that customer inquiries are brought to resolution through thorough follow-through utilizing all resources available; escalates issues to Customer Service Manager as needed.
Participates in all recommended computer, sales, customer service, and product training as needed.
Reviews open order reports consistently to reduce the impact of unfulfilled orders on customers’ business needs.

Requirements

What you’ll need

High School Diploma preferred or at least three years’ experience or equivalent combination of experience and education.
Strong computer skill (Google Suite) and experience with SAP and/or ERP systems is desired.
Excellent communication and organization skills
Ability to multitask and manage multiple priorities under time constraints
Motivated, proactive individual who can work both independently and within a team
Knowledge of safety, gas, and welding products preferred
SAP Knowledge preferred
Must be able to work with a wide variety of people with different personalities and backgrounds
Strong interpersonal and organization skills.
Must be able to build effective relationships with all levels and roles in the organization
Strong organizational, team-building, and communication skills.
The ability to work and navigate within a complex matrixed organization.

Benefits

Comp & perks

medical, dental, and vision plans
short-term and long-term disability
life and accidental death and dismemberment (AD&D) insurance
Employee Assistance Program (EAP)
pre-tax commuter transportation benefit
parental leave
vacation
sick time
floating holidays
jury duty and funeral/bereavement leave
paid holidays for all eligible full-time employees
401k plan with company matching funds
tuition reimbursement
discounted college tuition for eligible employees’ dependents
Airgas Scholarship Program for dependent children

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order processingcustomer servicemultitaskingproblem-solvingproduct knowledgeupsellingcross-sellingdata entryorder managementsafety compliance

Soft Skills

communicationorganizationteamworkinterpersonal skillsproactivityrelationship buildingenthusiasmprofessionalismadaptabilitytime management

Certifications

High School Diploma