Operations

• Assist the Area Vice President by supporting efforts to improve the safety, profitability, effectiveness, accuracy, and efficiency of the Area Branch operations
• Provide analytics, evaluation and reporting of Branch metrics and pricing initiatives
• Support the Area Branch locations with ongoing SAP, vendor and product training
• Assist and supports the District Managers (DMs) and Branch associates comply with Safety Management Systems
• Support the Branches on the execution of the Accident and Injury Reduction Plans consistent with Airgas Safety Council and Safecor guidelines
• Maintain an up-to-date knowledge and understanding of Standard Operating Procedures (SOPs) Manual, Safety Management System, SAP processes and learning tools, Business Warehouse (BW) tools, and SharePoint tools
• Provide support to the branch leaders in the Area to improve the understanding and effective use of these procedures and systems
• Provide training and conduct audits on Standard Operating Procedures (SOPs)
• Share results with DMs and the Branch associates as well as the AVPs
• Follow up by measuring progress at the branches and communicating with the AVP and DM
• Support efforts to ensure that new employees at the branches receive the appropriate training on systems, procedures, and processes
• Assist with making certain that SAP enhancements, changes, corrections, reports, and other communication from various functional leaders is shared with the appropriate associates
• Actively participate in the “cascade” of information to the branches that comes from regional or corporate leadership
• Compile branch metrics for the branches within the Area and identify and communicate results and sharing best practices throughout all assigned branches
• Communicate routinely with AVP regarding progress, obstacles, issues, and process improvement suggestions at the branches
• Support effective teamwork, communication and collaboration between the branch associates, field sales teams, Sales Specialists, and Business Service Center (BSC) associates
• Conduct routine visits to Branches to assist the AVP and his or her direct reports by identifying and evaluating branch performance, safety compliance, inventory levels, SOP compliance, and training gaps
• Other projects/initiatives as assigned

Branch Operations Coordinator

Internal Operations Intern

Store Operations Manager – GM