AirGarage

Partner Success Manager – West Region

AirGarage

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $115,000 - $125,000 per year

About the role

  • Build and maintain strong relationships with our customers.
  • Understand customers' business objectives and help leverage our solutions.
  • Manage customer handoff from Onboarding team to Regional Operations team.
  • Proactively monitor customer health and engage to ensure success.
  • Develop and deliver Quarterly Business Reviews.
  • Gather customer feedback for product development.
  • Triage partner requests and work with relevant teams.
  • Keep partners informed of issues in parking facilities.
  • Respond to every customer inquiry in a timely manner.
  • Help partners troubleshoot product-related bugs or concerns.
  • Look for opportunities for expanding partnerships with customers.

Requirements

  • Live in our West region (WA, CA, OR, NV, HI, UT, TX, AZ, CO, NE, NM, ID, WY, MT, ND, SD, KS).
  • 3-5+ years of experience in operations, consulting, customer success or account management role.
  • Proven track record of managing and growing SMB, Mid-Market, or Enterprise customer accounts.
  • Self-starter with strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Top-tier organization ability.
  • Experience working with cross-functional teams.
  • Proactive, customer-obsessed mindset.
  • People skills for adapting your style based on customer needs.
Benefits
  • Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, 401k, and more.
  • Equity: Have a stake in the business.
  • Work remotely: Live and work wherever you like!
  • Health insurance: Coverage for medical, dental, and vision plans.
  • Parental Leave: 12 weeks of fully paid leave.
  • Home office setup: Laptop + additional equipment.
  • Team Off-sites: ~2 times per year for full week events.
  • BookGarage: Optional recurring book club.
  • Room to grow: Opportunities to grow with the company.
  • Transform our cities: Change the way the world thinks about real estate use.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingproblem-solvingcommunicationinterpersonal skillsorganizational abilitycustomer successproactive mindsetadaptabilitycross-functional collaboration