Partner Success Manager – West Region

AirGarage

Customer Success Manager overseeing parking facility owner relationships, enhancing revenue and performance. Fostering engagement while ensuring smooth operations and customer satisfaction.

Posted 4/16/2026full-timeRemote • Arizona, California, Colorado, Hawaii, Idaho, Kansas, Montana, Nevada, New Mexico, New York, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with our customers.
Understand customers' business objectives and help leverage our solutions.
Manage customer handoff from Onboarding team to Regional Operations team.
Proactively monitor customer health and engage to ensure success.
Develop and deliver Quarterly Business Reviews.
Gather customer feedback for product development.
Triage partner requests and work with relevant teams.
Keep partners informed of issues in parking facilities.
Respond to every customer inquiry in a timely manner.
Help partners troubleshoot product-related bugs or concerns.
Look for opportunities for expanding partnerships with customers.

Requirements

What you’ll need

Live in our West region (WA, CA, OR, NV, HI, UT, TX, AZ, CO, NE, NM, ID, WY, MT, ND, SD, KS).
3-5+ years of experience in operations, consulting, customer success or account management role.
Proven track record of managing and growing SMB, Mid-Market, or Enterprise customer accounts.
Self-starter with strong problem-solving skills.
Excellent communication and interpersonal skills.
Top-tier organization ability.
Experience working with cross-functional teams.
Proactive, customer-obsessed mindset.
People skills for adapting your style based on customer needs.

Benefits

Comp & perks

Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, 401k, and more.
Equity: Have a stake in the business.
Work remotely: Live and work wherever you like!
Health insurance: Coverage for medical, dental, and vision plans.
Parental Leave: 12 weeks of fully paid leave.
Home office setup: Laptop + additional equipment.
Team Off-sites: ~2 times per year for full week events.
BookGarage: Optional recurring book club.
Room to grow: Opportunities to grow with the company.
Transform our cities: Change the way the world thinks about real estate use.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship buildingproblem-solvingcommunicationinterpersonal skillsorganizational abilitycustomer successproactive mindsetadaptabilitycross-functional collaboration