Tier One Telecom Support Engineer

AireSpring

Technical support engineer providing technical assistance for telecom transport issues. Collaborating with CLECs and ILECs to troubleshoot and ensure timely resolution of service disruptions.

Posted 7/29/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting telecom transport issues, with a strong focus on WAN technologies and experience with Cisco and Adtran routers. Capable of providing professional support and training while maintaining detailed documentation and collaboration across teams.

Highest-signal resume keywords

Telecom Technical SupportWAN TechnologiesCisco RoutersAdtran RoutersTrouble Ticket Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Telecom Transport TroubleshootingVoice, Internet, and Data Issue ResolutionNetwork Topology UnderstandingPing and Traceroute CommandsBroadband Transport TechnologiesCopper Transport TechnologiesFiber Transport TechnologiesWireless Transport Technologies

Soft Skills

Attention to DetailClear Documentation SkillsProfessional Communication

Tools & Technologies

Velo SD-WAN DevicesMerakiFortinet Firewall

Industry Keywords

CLECILECCarrier Trouble TicketsCustomer SupportTechnical Calls

About the role

Key responsibilities & impact

Provide technical support for telecom transport issues
Work directly with CLECs and ILECs to troubleshoot and resolve customer transport issues
Handle inbound and outbound technical calls from customers, agents, and transport partners
Create and manage internal and carrier trouble tickets
Provide professional and courteous support via phone, email, and chat
Log and document all interactions, issues, and resolutions efficiently and accurately
Identify the source of problems and advise customers and internal teams on appropriate next steps
Provide end-user training and education on telecom systems and troubleshooting procedures
Collaborate with other departments and team members to resolve complex service issues

Requirements

What you’ll need

2+ years of experience researching and resolving telecom technical issues (voice, internet, and data)
Strong knowledge of WAN technologies and centralized device monitoring and management tools
Working knowledge of Cisco and Adtran routers, Velo SD-WAN devices, Meraki, and Fortinet Firewall hardware
Prior experience working with CLECs and ILECs (Verizon, AT&T, CenturyLink, etc.)
Experience with broadband, copper, fiber, and wireless transport technologies
Basic understanding of network topology, ping, and traceroute commands
Excellent attention to detail and writing skills with the ability to create clear and concise documentation in repair tickets, emails, and internal or external correspondence.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Paid time off