Customer Success Service Manager – Telecom

AireSpring

full-time

Posted on: 2/21/2026

Location Type: Remote

✨ AI Apply

About the role

Serve as the primary point of escalation contact for a portfolio of key clients.
Develop strong, trusted relationships to ensure customer satisfaction and loyalty.
Regularly communicate with clients to understand their goals, challenges, and feedback.
Lead the onboarding process for new customers to ensure a smooth transition from sales.
Train clients on platform features and best practices to drive product adoption.
Monitor customer health metrics and proactively address issues.
Develop and execute strategies to increase customer retention and reduce churn.
Address and resolve client concerns quickly and effectively.
Analyze customer usage data to provide insights and recommendations.
Partner with Product and Support teams to relay customer feedback and advocate for product improvements.

3+ years of experience in customer success, account management, or a related field.
Strong communication, interpersonal, and problem-solving skills.
Proven ability to manage multiple client relationships and projects.
Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero).
Experience in SaaS or technology industry preferred.

Benefits

401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.
Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.
Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.
Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementdata analysisproject management

Soft Skills

communicationinterpersonal skillsproblem-solvingrelationship buildingcustomer advocacy