AireSpring

Customer Success Manager – Telecom

AireSpring

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage a portfolio of designated client accounts to ensure high customer satisfaction and drive account growth.
  • Serve as the primary liaison between customers and internal teams.
  • Cultivate strong relationships to ensure that clients continue to trust AireSpring for their business needs.
  • Oversee all aspects of the client relationship, from resolving daily operational challenges to identifying expansion opportunities within your accounts.
  • Promote and upsell telecom products and services effectively.

Requirements

  • Prior experience working for a telecom carrier or telecom service provider (REQUIRED).
  • A solid understanding of telecom account management and customer success principles.
  • Passion for working in a sales and marketing environment.
  • Experience in customer-facing roles is advantageous.
  • Ability to thrive under deadlines.
Benefits
  • 401(k) Retirement Plan with employer contributions to help you plan confidently for your future
  • Comprehensive Health Coverage , including medical, dental, and vision insurance to support your physical well-being
  • Life Insurance for peace of mind and added financial security
  • Remote & Work-from-Home Flexibility , allowing for a healthy work-life balance with little to no required travel
  • Stable, Growth-Oriented Company – We are a privately owned, debt-free organization experiencing steady expansion, offering long-term stability and exciting opportunities for career development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer success principlestelecom productstelecom services
Soft Skills
customer satisfactionrelationship buildingcommunicationsalesmarketingproblem-solvingtime management