Manager – UCaaS Engineering, Telecom
AireSpring
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudVoIP
About the role
- Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
- Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
- Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
- Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures.
- Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues.
- Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
- Coordinate with sales and customer support teams to ensure alignment and customer satisfaction.
- Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements.
- Handle other duties as assigned by management.
Requirements
- Strong understanding of UCaaS technologies, including VoIP, SIP, cloud-based communication systems, and integration with other business systems.
- Knowledge of network infrastructure, security protocols, and system integration.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills for collaborating with cross-functional teams and clients.
- Ability to work independently and manage multiple projects in a fast-paced environment.
- Excellent experience in Alianza Metaswitch CFS, EAS, Phone Provisioning Server, Translations, and Perimeta
- Understanding of WAF technology and OrecX call recording.
Benefits
- Medical Benefits with optional supplemental services through AFLAC
- Paid Time-Off Plan
- Paid Holidays
- 401K with employer match
- AT&T Discount on personal mobile plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UCaaS technologiesVoIPSIPcloud-based communication systemsnetwork infrastructuresecurity protocolsAlianza Metaswitch CFSAlianza Metaswitch EASPhone Provisioning ServerOrecX call recording
Soft skills
problem-solvinganalytical skillscommunication skillsinterpersonal skillscollaborationindependenceproject management