Senior Fraud Operations Specialist

Aircall

Senior Fraud Operations Specialist investigating complex fraud cases to protect Aircall's services while leading data-informed decision-making and process improvements.

Posted 5/7/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $60,000 - $68,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation
Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data
Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions
Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity
Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution
Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices
Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts

Requirements

What you’ll need

5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently
Solid judgment when handling complex, high-impact fraud cases. Able to make well-supported, data-driven decisions under ambiguity
Hands-on experience reviewing KYC and KYB documentation as part of fraud or risk assessment processes
Experience with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring
Experience with fraud detection tools, case management platforms (e.g. Zendesk), and industry best practices
Exceptional written and oral communication skills. Able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions
Highly proactive, organized, and accountable. Capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted
Customer-first mindset with a track record of strong internal and external stakeholder management
Nice to have: experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Aircall Website LinkedIn All Job Openings 501 - 1000 employees Founded 2014 📡 Telecommunications ☁️ SaaS 🏢 Enterprise 💰 Venture Round on 2022-02 Telecommunications
SaaS
Enterprise Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs. Senior Fraud Operations Specialist 🔥 0 minutes ago 🗽 New York – Remote 💵 $60k - $68k / year ⏰ Full Time 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation
Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data
Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions
Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity
Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution
Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices
Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts 🎯 Requirements
5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently
Solid judgment when handling complex, high-impact fraud cases. Able to make well-supported, data-driven decisions under ambiguity
Hands-on experience reviewing KYC and KYB documentation as part of fraud or risk assessment processes
Experience with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring
Experience with fraud detection tools, case management platforms (e.g. Zendesk), and industry best practices
Exceptional written and oral communication skills. Able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions
Highly proactive, organized, and accountable. Capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted
Customer-first mindset with a track record of strong internal and external stakeholder management
Nice to have: experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Manager, Sales Operations 🔥 4 minutes ago Zendesk 5001 - 10000 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Senior Sales Operations Manager at Zendesk collaborating with Sales Development to shape and execute operating strategies. Partnering globally to drive pipeline and growth through analytical insights and operational efficiencies. 🇺🇸 United States – Remote 💰 Grant on 2019-09 ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Senior Associate, Sales Strategy & Operations 🔥 19 minutes ago slice 1001 - 5000 💳 Fintech 💸 Finance Website LinkedIn All Job Openings Senior Associate, Sales Strategy & Operations supporting scalable sales organization at Slice. Analyzing sales trends and optimizing processes for revenue growth. 🇺🇸 United States – Remote 💵 $95k - $115k / year ⏰ Full Time 🟠 Senior ⚙️ Operations Manager, Strategy – Operations 🔥 1 hour ago Turquoise Health 51 - 200 ☁️ SaaS 🤝 B2B 📋 Compliance Website LinkedIn All Job Openings Strategy and Operations Lead driving corporate strategy and operational priorities at Turquoise Health. Collaborating with executive leadership to optimize performance and strategic objectives. 🇺🇸 United States – Remote 💵 $135k - $190k / year 💰 $30M Series B - Turquoise Health on 2024-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Operations Specialist 🔥 2 hours ago Alphatec Spine 501 - 1000 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence 🧬 Biotechnology Website LinkedIn All Job Openings Manage field inventory including surgical instruments and disposables in the Southeast region. Ensure proper equipment management and support for surgeries alongside multiple stakeholders. 🇺🇸 United States – Remote 💵 $80k - $90k / year 💰 $150M Post-IPO Debt on 2023-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor NeuroPsych Account Specialist 🔥 3 hours ago Neurocrine Biosciences 1001 - 5000 Website LinkedIn All Job Openings Account Specialist responsible for promoting Neurocrine products within a specific territory. Managing relationships with healthcare providers and educators while driving product growth and acceptance. 🇺🇸 United States – Remote 💵 $123.1k - $168k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisfraud preventionrisk managementKYCKYBATO detectionfraud detection toolscase managementSQLLooker

Soft Skills

analytical judgmentcommunication skillsproactiveorganizedaccountableprioritizationstakeholder managementdecision makingdocumentationproblem solving