Aircall

Billing Specialist

Aircall

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
  • Assist customer-facing teams with invoicing, subscriptions, and payment management topics
  • Maintain accurate customer account balances
  • Collaborate closely with the Accounts Receivable and Cash Collection teams
  • Build and maintain professional relationships by delivering a world-class billing support experience
  • Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Requirements

  • Language Skills : Native-level French ; Fluent English, German is a plus
  • A first experience in a B2B SaaS customer support role, or transferable relevant experience
  • Excellent written and verbal communication skills
  • Experience with ticketing tools and support systems
  • Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
  • Analytical mindset with curiosity to investigate and resolve complex inquiries
  • Strong time management and prioritization skills
  • High level of empathy and customer orientation
  • Ability to multitask across different platforms and communication channels
  • Comfortable working cross-functionally in an international, multilingual, remote environment
  • Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work
Benefits
  • 💶 Competitive salary package & benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSbilling processespayment processinginvoicingsubscriptionscustomer account managementanalytical skillstechnical aptitudemultitaskingproblem-solving
Soft Skills
communication skillscustomer orientationempathytime managementprioritizationcollaborationcuriosityrelationship buildingadaptabilitycross-functional teamwork