Aircall

Account Manager

Aircall

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Washington • United States

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Salary

💰 $80,000 - $98,000 per year

About the role

  • Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
  • Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
  • Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
  • Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
  • Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
  • Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.
  • Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
  • Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.
  • Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.
  • Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.
  • Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.

Requirements

  • Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
  • Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
  • Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.
  • Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
  • Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
  • Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
  • Resilient, driven, and passionate about helping customers realize long-term value through partnership.
  • Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.
Benefits
  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching!
  • Unlimited PTO — take the time you need to come to work feeling great!
  • Wellness, internet, and childcare reimbursements
  • Generous parental leave policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS Account ManagementCommercial Customer SuccessRenewal ManagementConsultative SalesProspectingNegotiationAccount Expansion StrategiesStakeholder MappingWhitespace AnalysisForecast Accuracy
Soft Skills
Customer-obsessedAnalyticalDetail-orientedResilientDrivenPassionateCuriousProactiveConfidentAccountable