Aircall

Product Manager – Call Quality

Aircall

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Own the “Call Quality & Voice Platform” product scope, driving the long-term vision and strategy to ensure world-class reliability and voice performance across all networks, devices, and regions
  • Lead a squad of engineers working on media infrastructure, diagnostics, and real-time monitoring systems to deliver measurable improvements in call experience
  • Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities and drive decisions that directly improve MOS, jitter, packet loss, and other core media KPIs
  • Own every part of the product that impacts call performance, including: real-time quality monitoring, post-call diagnostics, anti-jitter capabilities, device/network insights, and proactive issue detection
  • Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives and ensure Aircall delivers consistently exceptional call quality at scale
  • Drive product-led improvements to reduce support volume, enabling users to self-diagnose issues and proactively prevent call degradation through clear insights and automated guidance

Requirements

  • 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product outcomes
  • Deep experience working on B2B SaaS products, ideally on platform, infrastructure, or performance-sensitive domains (voice, real-time communications, networking, or similar)
  • You have successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on reliability, performance, or customer experience
  • You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling roadmap
  • You think clearly, communicate with precision, and know how to break down technically complex problems into actionable product plans
  • You are fluent in English (Spanish, Portuguese or French is a plus)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementanalyticsB2B SaaSreal-time communicationsnetworkingcross-functional product initiativescall quality metricsmedia infrastructuretelemetry dataKPI monitoring
Soft Skills
empathycommunicationproblem-solvingleadershipcollaborationstrategic thinkingroadmap alignmentuser-centric designactionable planningclear thinking