Aircall

Product Manager, Call Quality

Aircall

full-time

Posted on:

Location Type: Remote

Location: Portugal

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About the role

  • Own the Call Quality & Voice Platform product scope
  • Lead a squad of engineers working on media infrastructure
  • Leverage product analytics and voice quality metrics
  • Partner with Platform, Infrastructure, and CX leadership to ensure reliability
  • Drive product-led improvements to reduce support volume

Requirements

  • 5+ years of Product Management experience
  • Deep experience working on B2B SaaS products
  • Successfully led complex, cross-functional product initiatives
  • Fluent in English (Spanish, Portuguese, or French is a plus)
Benefits
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Hard Skills & Tools
Product ManagementB2B SaaSProduct AnalyticsVoice Quality MetricsMedia Infrastructure
Soft Skills
LeadershipCross-functional CollaborationCommunicationProblem Solving