Engineer

• **Lead customer discovery and design sessions** to map business processes, identify automation opportunities, and define solution architecture.
• **Design, build, and deploy integrations** using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
• **Collaborate with Engineering** to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
• **Configure and optimize the AI Agent** — defining intents, prompts, actions, guardrails, and performance metrics.
• **Manage complex, cross-functional deployments** — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
• **Create scalable models and reusable frameworks** (templates, playbooks, reference architectures) that make future projects faster and more consistent.
• **Champion continuous learning and enablement** — train peers, run internal workshops, and document best practices to raise the technical bar across the team.
• **Run global, targeted outbound campaigns** within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
• **Collaborate with GTM leadership** to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
• **Own regional top-line targets** for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.
• **Act as an internal product owner** within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
• **Collaborate with Product and PMM** to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.
• **Drive internal and external product education**, including enablement for System Integrators (SIs) and channel partners.
• **Maintain deep awareness of AI and CX industry trends**, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.

Forward Deployed Engineer

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Packaging Engineer

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