Frontend Engineer

• Be responsible for a portfolio of 25-35 Key (VIP) accounts in NA ( 'logo' brands and midmarket businesses)
• Ensure customer growth, adoption, satisfaction and retention
• Proactively monitor account activity, consolidate, deliver and help implement best practices for your customers
• Help your customers manage the change that is involved in making new technologies successful
• Develop strong networks with your customers with multiple key decision makers and Aircall champions
• Handle contract renegotiations and mitigate risks
• Delve into and understand your customer's specificities (industry, locations, etc)
• Work closely with Solutions Engineers and partners to meet customer goals and identify business opportunities
• Work within our integration ecosystem to help customers integrate Aircall into their existing software stack and maximize value and stickiness
• Organize quarterly on-site visits whenever possible
• Drive and improve the segment’s strategy for NA
• Become a key contributor and referent within the Success team for advanced needs
• Develop new ways to increase customer satisfaction
• Contribute to the constant improvement of our processes, best practices, and tools
• Gather customer product feedback to help shape and define the product roadmap
• Bring in new ideas to delight our customers

Key Account Manager – SF, NYC, Bellevue

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