Microsoft 365 System Engineer
PNO
CloudITSM
Staff Business Systems Analyst, Go-to-Market Systems
Aircall
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Lead
Tech Stack
JavaScriptPython
About the role
- Act as a strategic partner to business leaders in understanding and optimizing Sales and Marketing processes, Customer Success workflows, and Revenue Operations.
- Lead end-to-end analysis and optimization of critical business processes, ensuring alignment with organizational objectives and scalability.
- Collaborate with cross-functional teams to design and implement solutions that enhance operational efficiency and customer experience.
- Serve as the subject matter expert in system integrations, workflows, and data management.
- Own and document business requirements, user stories, and functional specifications for system enhancements and process improvements.
- Identify opportunities for process automation and efficiency using low-code/no-code platforms and integrations.
- Partner with IT and Engineering teams to ensure seamless integration across various platforms and business units.
- Champion data governance and compliance, ensuring system data integrity and security best practices.
- Stay updated with industry trends and emerging technologies to proactively recommend enhancements to the GTM tech stack.
Requirements
- 6+ years experience as a Business Systems Analyst, or GTM Systems Analyst in SaaS or technology-driven organizations.
- Development experience with Salesforce (APEX), HubSpot (Workflows with Python/JS) Deep understanding of business processes across Sales, Marketing, and Customer Success.
- Experience with business process modeling, data analysis, and translating complex business needs into technical solutions.
- Strong problem-solving skills with a proactive approach to addressing business challenges.
- Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.
- Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously.
Benefits
- Competitive salary package & benefits (health coverage, lunch, commute, sports)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceAPEXHubSpotPythonJavaScriptbusiness process modelingdata analysisprocess automationlow-code platformsno-code platforms
Soft skills
problem-solvingcommunicationstakeholder managementinfluencingproactive approachorganizational skillscollaborationadaptabilityleadershipcustomer experience enhancement