Airbus

Travel & Expenses Customer Support, French Speaker

Airbus

full-time

Posted on:

Location Type: Hybrid

Location: Coimbra • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

Tech Stack

AWSServiceNowSwift

About the role

  • Manage all incoming requests and communications from internal customers via email, phone calls, and ServiceNow tickets.
  • Act as the single point of contact, providing expert knowledge and a single point of contact for all queries and support requests related to Travel & Expenses.
  • Diagnose and resolve complex faults and issues, ensuring a swift and effective resolution for our customers.
  • Analyze the impact of changes to products, systems, and networks, and approve them as necessary to maintain service integrity.
  • Maintain and control the interfaces to linked products, systems, and networks to ensure smooth operations.
  • Provide tracking and delivery time indications for requests and publish internal and external reports on activity and performance.
  • Ensure all systems and configurations are managed and controlled effectively.

Requirements

  • Fluent in French and English: An exquisite level of proficiency in both languages is vital for this role.
  • Technical Aptitude: Experience with ServiceNow is essential. Knowledge of AWS systems is a significant advantage.
  • Customer-Centric Mindset: A strong focus on the customer, with the patience and empathy to handle a variety of requests and issues.
  • Problem-Solving Skills: The ability to resolve complex issues and think on your feet.
  • Organizational Skills: Excellent time management and the ability to work under pressure.
  • Team Player: A "We Are One" attitude and a collaborative spirit to work effectively with colleagues in a multicultural environment.
Benefits
  • Global Exposure: The opportunity to work in a truly international company with diverse career opportunities across our European core countries and beyond.
  • Hybrid Work Model: A flexible working model that allows you to combine on-site and off-site work.
  • Professional Growth: Access to comprehensive training, development programs, and a dedicated leadership university to help you build your career.
  • Rewarding Environment: A competitive compensation package, a modern office with excellent public transport connections, and a motivated and fun team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowAWS
Soft skills
customer-centric mindsetproblem-solving skillsorganizational skillsteam playerpatienceempathytime management