Technical Support Manager

Airbus

Manager of Technical Support for Airbus overseeing Flexrotor UAS platform operations. Resolving technical inquiries, managing support teams, and leading customer communications.

Posted 7/27/2026full-timeBingen • Texas, Washington • 🇺🇸 United StatesSeniorLead💰 $118,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Communicate with customers via phone, email, or technical databases to resolve requests for help with assigned products
Assist customers with troubleshooting, product information, documentation, repair requests, and technical inquiries
Provide dedicated support to Flexrotor customers, operators, service centers, and UAS/uncrewed system operators
Interface with the Engineering regarding product improvements and the development and maintenance procedures
Encourage, mentor, and manage technical support team members
Establish cross-training and versatility within the team to maintain seamless service continuity
Gather and analyze the data necessary for implementing corporate strategy
Lead and manage department projects, ensuring customer deliverables are produced and delivered punctually
Review and control documentation required for system operation and maintenance
Track the management of modification requests and applied configurations
Draft cost estimates for technical support topics
Support accident investigation activities (focusing on root cause, component failure, future prevention, and operational safety)
Support marketing activities including product demonstrations, tradeshows, presentations, and seminars
Deliver technical presentations on product improvements at trade shows and industry seminars

Requirements

What you’ll need

Possess a Bachelors’ of science degree in software, mechanical, or electrical engineering, or related field
Possess eight (8) + years’ experience in Aerospace, UAS, Software or related industry
Ability to perform and present technical and metric oriented data in a clear and concise format
Evaluating and interpreting contracts, data deliverables, and procedures
Ability to perform technical data analysis
Must be proficient with basic electrical and complex mechanical skills and have a high level of knowledge on the product to be supported
Must be able to read and interpret drawings (blueprints) engineering documentation, and FAA Regulations with respect to helicopters
Global databases, such as: Siebel, SAP, Google Suite and Microsoft Office
Able to work in the US without a current or future need for visa sponsorship

Benefits

Comp & perks

Competitive base salary
Incentive compensation which may include profit sharing schemes
Retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
Holidays
Generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
Relocation assistance for qualified positions