Field Service Representative

Airbus

Field Service Representative serving as a bridge between Airbus engineering and airline customers. Providing technical expertise and strategic influence for aircraft operations.

Posted 6/29/2026full-timeHerndon • Colorado, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $107,000 - $120,000 per yearWebsite

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About the role

Key responsibilities & impact

Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry In to Service of a new A/C type within a customer
Assist in resolving aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure
Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety
Be able to provide assistance on a wide variety of issues & queries, not only limited to technical but for all operational matters.
Maintain a business relationship with the airline and the home base
Adapt to specific airline’s needs, including cultural and climatic environments
Perform ‘Meet and Greet’ activities (Ramp Operations) at Entry Into Service (EIS) of a new A/C type at the airline
Transfer technical know-how to Line Maintenance.
Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries
Identify and solve problems wherever possible when they are small and not emotionally loaded
Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to improve fleet safety
Represent Field Service at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares.
Support CSIP process by securing high level of airline participation.
Provide the status of applicable Airbus supervised retrofit campaigns
Advise the airline on airline fleet and worldwide reliability statistics
Update on current and future mandated modification requirements
Briefing on selected services, support tools such as Tech Request, Airbus World
Transfer of the aircraft MSN in the Airbus data base
Handover of Flight Safety Digest & Brochures (Fast, Safety Magazine, etc) or promote the on line versions
During EIS phase, relay technical events/snags to Airbus and provide requested data and information to Airbus to improve A/C maturity.
Support specific reporting on new aircraft post-delivery such as OR3M process or similar.
Assist the FSM in producing the periodic reports.
Ensure in-country administration needs are followed.
Able to run a station on your own, including during an EIS.

Requirements

What you’ll need

A Bachelor’s degree in engineering (aerospace, aeronautics, mechanical, electrical), or in Aircraft Maintenance OR a FAA A&P License, or an EASA B1 or B2 license, or an AME License, or equivalent years of work experience is required
Preferred minimum of 5+ years in relatable or comparable role(s) performing duties similar to those required of a field service representative
Excellent communication abilities
Effective interpersonal abilities
Able to react quickly, think on feet and respond with accuracy and strategic consideration of customer relationship
Able to prioritize quickly and correctly relate customer needs with available Airbus services
Able to quickly identify the appropriate sources to address identified needs while maintaining good relationships.
English written and spoken fluency is required.

Benefits

Comp & perks

Competitive base salary
Incentive compensation which may include profit sharing schemes
Retirement savings plan
Ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time, holidays and a generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

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Hard Skills & Tools

Technical Problem SolvingAircraft MaintenanceFleet Safety ImprovementOperational SupportData ManagementReportingRetrofit CampaignsAOG ResponseCustomer Needs AssessmentTechnical Advice Transfer

Soft Skills

Excellent CommunicationEffective Interpersonal AbilitiesQuick Decision MakingStrategic ThinkingPrioritization

Certifications

FAA A&P LicenseEASA B1 LicenseEASA B2 LicenseAME License