Senior Business Operations and Growth Lead, Ticketing

Airbnb

Senior Business Operations Lead driving Airbnb’s ticketing strategy, supply activation, ticket sales, and guest experience. Building models and aligning Product, Marketing, Supply, Finance, and Partnerships.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $204,000 - $249,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategy and business operations within high-growth technology environments, with a strong focus on data analysis, financial modeling, and cross-functional collaboration. Proficient in product and marketing fluency, particularly in the ticketing technology ecosystem.

Highest-signal resume keywords

12+ Years Experience In StrategyProficiency In ExcelSQL ExperienceProduct FluencyMarketing Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ModelingOperational AnalysisData AnalysisMarket IntelligencePerformance FrameworksDemand-Side ProgramsConversion MechanicsLTV AnalysisGrowth PlansTicketing Platforms

Soft Skills

Exceptional Communication SkillsSelf-StarterCreativityPersistenceAdaptability

Tools & Technologies

AI ToolsReservation SystemsChannel ManagersTicketing Platforms

Certifications & Qualifications

MBA Preferred

Industry Keywords

High-Growth TechnologyMarketplace CompanyTicketing Technology EcosystemCross-Functional Relationships

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Define and drive Airbnb's approach to tickets, identifying priority partners and categories and translating market dynamics into growth plans
Own business outcomes including supply activation, tickets sold, Gross Booking Value, and guest experience quality
Maintain current market and partner intelligence across tours, activities, attractions, and live events
Analyze OTAs, primary and secondary ticketers, reservation systems, channel managers, and ticketing platforms
Build financial models, performance frameworks, and operational analyses for strategic decisions
Personally analyze data and translate complex findings into actionable recommendations
Collaborate with Product, Marketing, Supply, Finance, and Partnerships to align plans and priorities
Shape product requirements, influence roadmaps, and define demand flows with distribution technology partners
Build relationships with internal and external stakeholders and advise leadership
Identify incentive structures, partner programs, and go-to-market approaches to accelerate growth

Requirements

What you’ll need

12+ years of experience in strategy, business operations, or a closely related field at a high-growth technology or marketplace company
Track record of owning ambiguous, high-impact problems and delivering measurable results
Genuine analytical depth, including personally building complex financial and operational models
Ability to find non-obvious insights in large datasets and communicate findings precisely
Proficiency in Excel
SQL experience strongly preferred
Active use of AI tools
Product fluency, including understanding software development, identifying gaps, writing structured requirements, and influencing product roadmaps
Marketing fluency, including growth and acquisition mechanics, demand-side programs, conversion, and LTV
Experience in or adjacent to the ticketing technology ecosystem, including channel managers, reservation systems, and ticketing platforms
Ability to operate effectively without direct authority and build cross-functional relationships
Self-starter who continuously learns new tools, domains, and methods
Outcome-focused approach with creativity, persistence, and adaptability
Exceptional written and verbal communication skills
MBA preferred
Must live in a state where Airbnb, Inc. has a registered entity

Benefits

Comp & perks

Bonus eligibility
Equity eligibility
Health and other benefits
Employee Travel Credits
Remote work eligibility
Occasional office work or offsite attendance, as agreed with the manager
Disability-inclusive application and interview process
Reasonable accommodations for candidates with disabilities