Learning Tools Manager

Airbnb

Learning Tools Manager overseeing the LMS transition and learning technology stack at Airbnb. Collaborating with technical teams and managing vendor relationships for effective training solutions.

Posted 7/23/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $123,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Learning Management System (LMS) administration and instructional technology, with a strong focus on managing complex technology projects, vendor relationships, and data analytics to enhance learner engagement and training effectiveness.

Highest-signal resume keywords

LMS AdministrationLearning Technology ManagementProject ManagementData Analytics CollaborationVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LMS ImplementationLearning Authoring ToolsSCORM File ManagementSimulation Learning PlatformsKPI TrackingData InterpretationDashboard CreationChange ManagementContent ArchitecturePerformance Review Management

Soft Skills

LeadershipMentoringCollaborationCommunicationInclusive Culture Development

Tools & Technologies

Articulate 360Adobe CaptivateTableauZenerateCornerstoneWorkday LearningSAP SuccessFactorsDoceboLearnUponTalentLMS

Industry Keywords

Learning & DevelopmentHigh-Growth EnvironmentTraining EffectivenessVendor RelationshipsRFP Processes

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's LMS, managing configuration, permissions, integrations, and content architecture.
Lead the end-to-end LMS transition project — from requirements gathering and vendor evaluation through procurement, implementation, data migration, and change management.
Define success metrics for the new platform and establish governance frameworks to maintain system health, data quality, and a high-quality learner experience long-term.
Partner with engineering and IT to manage SSO, API integrations, and platform connectors across the broader HR/ops tech ecosystem.
Own the roadmap and day-to-day management of simulation tools (e.g., Zenerate or equivalent), authoring tools (e.g., Articulate or equivalent), design tools, and learner-facing platforms.
Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's TMS, supporting in operations & reporting needs.
Evaluate, pilot, and recommend new learning technologies that align with departmental and company-wide goals and support team efficiency and learner engagement.
Build scalable processes for tool onboarding, training, and adoption across the Training team.
Maintain a current understanding of the experiential and enterprise learning landscape to ensure Airbnb's stack remains competitive and fit-for-purpose and drive cost efficiencies.
Collaborate with data & analytics teams to design and maintain learning dashboards and reporting pipelines; translate learning data into actionable insights for Training leadership.
Partner with engineering on technical integrations, custom tooling requests, and platform infrastructure decisions.
Own vendor relationships across the learning tools portfolio, partnering with sourcing and contracts to drive renewals, negotiations, and compliance requirements.
Define and track KPIs for platform performance, learner engagement, completion rates, and training effectiveness across all managed tools.
Build and maintain reporting dashboards (Tableau experience is a strong plus) to provide visibility into learning outcomes for stakeholders at all levels.
Conduct regular audits of tool utilization and learner experience to surface opportunities for improvement and inform investment decisions.
Leading, mentoring, and developing the team with a focus on inclusive culture and clear goals.

Requirements

What you’ll need

10+ years of experience in learning technology, L&D systems administration, instructional technology, or a closely related field within a tech company or high-growth environment.
Demonstrated experience owning or leading an LMS (e.g., Cornerstone, Workday Learning, SAP SuccessFactors, Docebo, LearnUpon, TalentLMS, or similar) at an organizational level — including at least one platform implementation, migration, or major upgrade.
High-level familiarity with learning authoring tools (e.g., Articulate 360, Adobe Captivate, iSpring) and managing SCORM files as well as a high level of understanding with simulation or scenario-based learning platforms.
Proven track record of managing complex, multi-stakeholder technology projects from scoping through delivery.
Experience working with data & analytics teams; comfort interpreting learning data and presenting findings to non-technical audiences.
Familiarity with vendor management, including RFP processes, contract negotiations, and ongoing supplier relationships.
Prior people management experience including performance reviews and professional development.

Benefits

Comp & perks

The base pay range is subject to change and may be modified in the future.
This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.