Staff System Engineer – BizTech

Airbnb

Staff System Engineer developing digital engagement platforms for Airbnb's CRM Engineering team. Architecting solutions to improve engagement with hosts and guests across multiple channels.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesLead💰 $180,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in architecting and building digital channel engagement solutions, particularly with Salesforce Digital Engagement and Service Cloud. Proven ability to lead technical design, mentor engineers, and translate business needs into scalable technical roadmaps.

Highest-signal resume keywords

Salesforce Digital EngagementDigital Channel Engagement PlatformsAPI IntegrationTechnical LeadershipHigh-Availability Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Architectural PatternsCoding AbilityEngagement Product DevelopmentCTI/Voice IntegrationsEvent-Driven Architecture

Soft Skills

Excellent CommunicationMentoring

Tools & Technologies

Salesforce Service CloudMessaging APIsOmnichannel Routing

Industry Keywords

Digital EngagementCRM PlatformsCross-Functional AlignmentTechnical Design Reviews

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Architect and hands-on build digital channel engagement solutions, including chat, messaging, omnichannel routing, and agent tooling, integrated with our broader CRM platform.
Serve as the subject-matter expert on digital engagement technologies (e.g., Salesforce Digital Engagement/Service Cloud, CTI, messaging APIs), advising engineering and business stakeholders on platform capability, constraints, and tradeoffs.
Partner with Product, Community Support Operations, and Trust teams to translate engagement strategy and ambiguous business needs into a concrete, multi-year technical roadmap.
Lead technical design reviews and embed engineering best practices, from design through code review to production operations.
Drive the full lifecycle of initiatives, from proof-of-concept and architecture through launch, experimentation, and iteration based on engagement metrics.
Mentor engineers in developing technical and collaboration skills; be the go-to person for technical guidance across the CRM organization.
Contribute to recruiting the right engineers by participating in interviews and building overall team technical culture.

Requirements

What you’ll need

10+ years of relevant engineering experience, including deep, hands-on subject-matter expertise in digital channel engagement platforms (e.g., messaging, chat, omnichannel routing, CTI/voice integrations, Salesforce Digital Engagement or comparable).
Proven track record building and shipping engagement or CRM products end-to-end, from concept and architecture through launch and iteration, not just maintaining existing systems.
Strong, current hands-on coding ability and experience with architectural patterns for large-scale, high-availability, customer-facing systems.
Experience integrating CRM/engagement platforms (e.g., Salesforce Service Cloud, Digital Engagement) via APIs, event-driven architecture, and CTI/telephony integrations.
Demonstrated ability to translate ambiguous business and product requirements into scalable technical designs and a coherent multi-year roadmap.
Technical leadership experience: setting direction and standards, and driving cross-functional alignment, without relying on formal management authority.
Experience working in a complex, matrixed organization spanning cross-functional and cross-business stakeholders.
Excellent communication skills, with the ability to lead high-level discussions on technology strategy with engineering leaders, product managers, and business stakeholders.

Benefits

Comp & perks

Bonus
Equity
Benefits
Employee Travel Credits