Operations Engineer, BizTech

Airbnb

Operations Engineer applying AI at the forefront of operational health within Airbnb's BizTech. Delivering value through technical breakthroughs and efficient service management.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $136,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing ticket queues, automating operational workflows, and utilizing observability tools to ensure service health and data quality. Proficient in coding with general-purpose languages and experienced in CI/CD practices across cloud platforms.

Highest-signal resume keywords

Observability And Metrics ToolingData Querying And PipelinesInfrastructure As CodeCI/CD And Automation ToolingTicket/Workflow-Driven Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonGoJavaScriptTypeScriptBashSQLPrometheusGrafanaJenkinsAirflow

Tools & Technologies

TableauSupersetDatadogElasticSearchJiraConfluenceAWSGCPOracle CloudSalesforce

Industry Keywords

Incident ResponseMonitoring DashboardsNetwork FundamentalsSaaS ToolsSSO/Identity Integration

Tech Stack

Tools & technologies

AirflowAWSCloudElasticSearchGoGoogle Cloud PlatformGrafanaJavaScriptJenkinsOraclePrometheusPythonSQLTableauTypeScript

About the role

Key responsibilities & impact

Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
Partner with global stakeholder teams to drive issues to resolution

Requirements

What you’ll need

3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
Experience with Infrastructure as Code
Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
Comfort working in ticket/workflow-driven environments using Jira and Confluence
Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus.

Benefits

Comp & perks

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.