Process Strategy and Optimization Manager

Airbnb

Process Strategy and Optimization Manager driving cross-functional initiatives to enhance operational excellence at Airbnb. Leading process improvement efforts and managing high-visibility projects.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $129,000 - $152,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Drive operational excellence across key programs which tie directly with the topline goals of the fraud and safety operations team.
Lead end-to-end process improvement efforts through business case development, establishing measurement systems, root cause analysis, developing and launching innovative solutions, and establishing control and feedback mechanisms to ensure solutions stick.
Translate business and operational requirements to cross functional stakeholders across our platform product, tools. policy, engineering, and shared services teams.
Achieve strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans.
Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends.
Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices.
Thoughtful application and execution of AI into our operations teams, to minimize waste, streamline process, and drive consistency in delivery.
Lead cross-functional project teams to deliver initiatives on time and within budget; manage dependencies, communicate risks, and ensure successful adoption.
Champion continuous improvement, fostering Lean and Six Sigma principles through training, mentoring, and hands-on leadership of improvement projects.
Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization.
Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.

Requirements

What you’ll need

Bachelor’s or Master’s degree in Engineering, Science, or a related field (Management consulting, Industrial engineering, or similar background is preferred).
9+ years of experience driving operational excellence across large-scaled operations, with a proven track record of results.
Demonstrated success driving continuous improvement and operational optimization in complex, global organizations.
Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs.
Experience implementing quality assurance frameworks and process governance to maintain high operational standards.
Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.
Strong organizational, project management, and stakeholder communication skills.
Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.
Self-starter with a high degree of ownership, initiative, and autonomy.
Lean/Six Sigma Black Belt, PMP certification or comparable is a plus

Benefits

Comp & perks

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

ATS Keywords

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Hard Skills & Tools

Process ImprovementKPI DevelopmentRoot Cause AnalysisQuality Assurance FrameworksOperational OptimizationData AnalyticsBusiness Case DevelopmentAI ImplementationStakeholder CommunicationCross-Functional Collaboration

Soft Skills

Organizational SkillsProblem-Solving SkillsInfluencing SkillsInitiativeAutonomy

Certifications

Lean/Six Sigma Black BeltPMP Certification