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Airbnb

Senior Machine Learning Engineer, Customer Support Engineering

Airbnb

Senior Machine Learning Engineer developing cutting edge AI technologies for enhancing Airbnb's customer service. Collaborating cross-functionally to deliver efficient solutions and share latest AI/ML insights.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $196,000 - $227,000 per yearWebsite

Tech Stack

Tools & technologies
React

About the role

Key responsibilities & impact
  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Requirements

What you’ll need
  • PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations.

Benefits

Comp & perks
  • Bonus
  • Equity
  • Employee Travel Credits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Machine LearningArtificial IntelligenceLLMpretrainingfine-tuningprompt engineeringRAG architecturesAgentic AI systemsMLOpsmodel serving
Soft Skills
communicationcollaboration
Certifications
PhDMaster's degree