Staff Platform Manager, Payments Risk

Airbnb

Platform Manager for Payments Risk at Airbnb managing dispute lifecycle and proactive prevention strategies. Leading product roadmap and fostering collaboration across engineering, data science, and operations teams.

Posted 6/18/2026full-timeAlabama, California, Colorado, Florida, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Washington • 🇺🇸 United StatesLead💰 $200,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Own and evolve the product roadmap for dispute lifecycle management spanning chargeback ingestion, representment decisioning, and pre-arbitration
Partner with Engineering, Data Science, Analytics and operations to sharpen dispute decisioning models, build product improvements and optimizations by processor, reason code, and product vertical, and translate those insights into concrete roadmap bets that improve win rate and reduce losses.
Drive the design and rollout of proactive dispute prevention capabilities including on-trip signal detection and early guest outreach working cross-functionally with Customer Support, Trust, and Operations to resolve guest issues before they escalate to a chargeback.
Build scalable disputes infrastructure for new payment methods and product verticals and defining evidence frameworks as Airbnb scales.
Collaborate with the Enforcements and Transaction Risk team to design and implement first party misuse detection and enforcement programs that deter repeat dispute abuse, balancing recovery goals with guest experience and marketplace integrity.

Requirements

What you’ll need

10+ years building payments, Payments Risk or risk related products in a product management role within global technology or financial services companies.
Prior experience working with Payments Risk including Dispute lifecycle management. (Fintech experience strongly preferred)
A subject matter expert on payments risk with proven track record of launching and scaling detection, fraud prevention and dispute resolution products that balance customer experience
Experience leading complex projects, leveraging ML , operations, and signals from external vendors
Technical chops with experience as an engineer, data scientist, analyst, or operations
Experience integrating Gen AI as solution and delivering business value
Thrives in a startup environment: loves dealing with fast pace, changing needs, and limited resources.

Benefits

Comp & perks

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

paymentspayments riskdispute lifecycle managementfraud preventiondetection productsmachine learningdata analysisGen AIproduct managementscalable infrastructure

Soft Skills

leadershipcollaborationproblem-solvingadaptabilityproject managementcommunicationcross-functional teamworkcustomer experience focusstrategic thinkingstartup mindset