Host Communications Channels Lead

Airbnb

Host Communications Channels Lead managing day-to-day operations of communications for over 5 million Airbnb Hosts. Optimizing content delivery in various host communication platforms.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $132,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Build, QA, and deploy content, managing scheduling and audience segmentation to ensure accurate and timely delivery.
Own end-to-end technical development and execution of email campaign operations, from intake through send, ensuring accuracy and alignment with standards.
Configure and publish in-app messaging using reusable modules and personalization tools to deliver targeted host communications.
Maintain content standards, taxonomy, and workflows to ensure consistency, scalability, and quality. Partner with global teams to localize and manage content at scale.
Develop and maintain documentation and best practices to support internal teams and content creators in using content management systems effectively.
Contribute requirements and operational feedback to inform the development of scalable features that align with business goals. Support feature development by BizTech, MarTech, and Engineering with operational expertise and testing support.
Monitor channel performance through data and insights, flagging opportunities to optimize user experience and support community-building initiatives.
Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs.
Share and suggest emerging tools and contribute ideas to improve channel operations to expand our impact on the host community.
Manage comprehensive campaign operations and execution across multiple simultaneous releases, maintaining high standards for precision, efficiency, and brand alignment.

Requirements

What you’ll need

5+ years of hands-on content management in large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences
Experience analyzing and improving publishing workflows and campaign operations
Experience working cross-functionally with product, engineering, design, and data teams
Confidence partnering with engineers to resolve bugs and improve platform performance
Outstanding technical communication skills and a working knowledge of product development
Comfortable gathering and interpreting data, user insights, and product analytics to inform operational decisions and recommendations
Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams

Benefits

Comp & perks

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content managementemail campaign operationsin-app messagingdata analysispublishing workflowstechnical documentationuser experience optimizationcampaign operationscontent deliverypersonalization tools

Soft Skills

technical communicationcross-functional collaborationproblem-solvingoperational expertiseadaptabilityattention to detailcreativityfeedback contributioncommunity-buildingproject management