AI Engineer, Community Support Engineering

Airbnb

AI Engineer focusing on Retrieval-Augmented Generation for Airbnb's Integrated Knowledge Management team. Collaborating with cross-functional teams to enhance AI-powered customer support solutions.

Posted 5/25/2026full-timeRemote • 🇨🇳 ChinaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaKotlinPythonScala

About the role

Key responsibilities & impact

Collaborate with global cross-functional working groups (frontend/backend/ML engineers, design, product and operational teams) to design and build end-to-end AI powered product solutions to improve Airbnb’s customer service experience.
Use AI tooling to analyze data, build hypotheses, experiment, learn and iterate to improve the Integrated Knowledge Management services.
Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.
Advocate and participate in efforts to advance Airbnb’s engineering processes, technical foundations, and AI tooling.

Requirements

What you’ll need

3+ years of industry experience directly contributing to the design, implementation, evaluation, and operation of AI-powered applications.
Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python)
Proven track record of delivering AI-powered backend solutions in a collaborative environment, from ideation and planning to implementation and launch.
Experience with architectural patterns of large-scale systems, including well-designed APIs, high-volume data pipelines, and efficient algorithms.
Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.
BS, MS or PhD in Computer Science or related field
Ability to communicate proficiently in English in a professional setting.
Nice to have: Recent industry experience building Retrieval-Augmented Generation (RAG) systems, search, retrieval and ranking systems to power end-to-end AI-powered products, or Agentic Systems.

Benefits

Comp & perks

Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

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Hard Skills & Tools

AI-powered applicationsbackend programming languagesJavaKotlinScalaPythonAPIsdata pipelinesalgorithmsdata-driven decision making

Soft Skills

collaborationcommunicationarticulating technical trade-offsproblem-solvingiterationadvocacycross-functional teamworkeffective communicationprofessional English proficiencyleadership

Certifications

BS in Computer ScienceMS in Computer SciencePhD in Computer Science