Partner Operations Manager

Airbnb

CS Partner Operations Manager at Airbnb optimizing partner service performance and driving operational excellence globally. Overseeing a team to ensure exceptional support and service delivery.

Posted 5/21/2026full-timeRemote • 🇮🇪 IrelandSeniorLead💰 €96,000 - €120,000 per yearWebsite

About the role

Key responsibilities & impact

Accountable and responsible for the holistic performance of a partner or service or language
Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners
Set up for success your partner / service to deliver exceptional quality support to our community
Prioritise high impact focus areas with your partner/service in line with the company strategy
Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service
Act as a single point of contact, representing your partner / service across Delivery and CS
Present & report up on performance & progress to leadership across Delivery and CS
Hold partners accountable for the delivery of Airbnb goals
Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language
Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership
Collaborate with your peers to ensure consistency & scalability in Global Delivery
Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking
Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community
Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks

Requirements

What you’ll need

A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment
Fluent in English and either Spanish, German, French or Italian
Demonstrable experience in driving improved performance as a partner/Regional Operations manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners
Ability to work weekend days and on-call required
Able to travel in Europe, APAC and NA when required

Benefits

Comp & perks

bonuses
equity
Employee Travel Credits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance managementresource deploymentcrisis managementreportingperformance standardsoperationalizationcontinuous improvementproject managementpartner management

Soft Skills

leadershipcommunicationcollaborationaccountabilitystrategic thinkingproblem-solvingadaptabilitydecision-makingcommunity engagementinsight generation