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Manager, Connectivity Partner
AirbnbManager, Connectivity Partner overseeing Airbnb's hotel connectivity strategy and performance management of partners. Managing a distributed team for optimizing hotel booking experiences.
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Manage distributed team of Connectivity Partner Managers and Specialists and assist in partner management and new business development for supply acquisition
- Responsible for the team to meet and exceed quarterly revenue, supply acquisition goals and other OKRs
- Develop and execute a global strategy playbook, working closely with a distributed team of Connectivity Partners. Work closely with the Homes Connectivity team business as well.
- Create operational rhythm, establish and track KPIs, analyze business growth and other key metrics to identify trends, drive new business opportunities, and ensure resolution of business challenges with a sense of urgency
- Establish and maintain successful business practices for managing strategic connectivity partners
- Drive success with strategic partners
- Monitor business needs and work closely with Product, Technical Support, and Account Management and Sales Leadership to help drive feature adoption and business performance
- Serve as primary Airbnb point of contact for all internal questions, escalations and service improvements regarding connectivity partners
Requirements
What you’ll need- 10+ years of professional experience working in sales/account management roles - tourism, e-commerce, and hospitality is required
- 3-5 years experience managing and leading highly effective teams with proven track record of meeting and exceeding goals
- Proven to contribute and drive solutions to hotels supply acquisition and revenue goals
- Highly motivated and engaged team builder with ability to coach and mentor Connectivity team members
- Experience developing and driving channel sales and marketing initiatives in collaboration with Connectivity team members
- Ability to develop a strategy, communicate it clearly and get buy-in and support to execute against quarterly goals
- Strong analytical skills to identify opportunities, operationalize execution, and drive business results
- Ability to influence senior Airbnb leadership level or within partners leadership teams
- Ability to work within a matrix, solve problems and influence cross-functional teams; strong stakeholder management across the organization, working with Marketing, Product, Technology, Legal, FP&A, regional field teams (Sales and Account Management) and enterprise account management
- Experience in the hospitality technology space, knowledge of OTA, channel managers and/or Property management systems, and experience with API integrations strongly preferred
- Proficient with CRM tools (Salesforce), project management, and business intelligence tools (Tableau)
- Travel as needed to meet team members and engage with partners and customers at industry events. May be up to 50% of time.
Benefits
Comp & perks- This role may also be eligible for bonuses, equity, benefits, and Employee Travel Credits.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementaccount managementteam leadershipbusiness developmentstrategic planninganalytical skillschannel salesmarketing initiativesAPI integrationsKPI tracking
Soft Skills
team buildingcoachingmentoringcommunicationinfluencingproblem solvingstakeholder managementcollaborationurgencyadaptability