Drive platform reliability and operational excellence by designing and implementing deployment pipelines, SLO frameworks, observability tooling, performance improvements, and AI-enabled incident response automation that help maintain Viaduct's 99.99% uptime target across Airbnb's critical API traffic.
Contribute to runtime resiliency initiatives including resource attribution, performance regression testing, and proactive monitoring to ensure the multi-tenant GraphQL platform scales efficiently and degrades gracefully under load.
Architect and deliver AI-powered operational tooling that accelerates incident triage, reduces mean-time-to-mitigation, and empowers both the Viaduct team and tenant engineers with self-service debugging capabilities.
Shape the future of Viaduct Modern by contributing to the next-generation architecture, improving developer experience for hundreds of engineers, and establishing patterns that will be shared with the open-source community.

Requirements

9+ years of software engineering experience, with significant depth in backend systems, distributed architectures, and platform engineering.
Deep expertise in observability and monitoring, including experience designing SLO frameworks, distributed tracing systems, and metrics pipelines at scale.
Proven track record in reliability engineering, with hands-on experience in incident response, root cause analysis, and building systems that maintain high availability (99.99%+).
Strong experience with performance tuning and resource management in JVM-based systems, including profiling, garbage collection optimization, and understanding of concurrency models (blocking I/O, thread pools, coroutines in Kotlin).
Experience operating critical, high-traffic systems with a focus on deployment safety, automated rollbacks, and progressive delivery strategies.
Familiarity with GraphQL or similar API gateway/data access layer technologies
Experience building developer tooling and platforms, with a product mindset focused on developer experience and self-service capabilities.
Strong leadership and communication skills with the ability to partner effectively across infrastructure and product engineering teams.

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

backend systemsdistributed architecturesplatform engineeringobservabilitymonitoringSLO frameworksdistributed tracing systemsmetrics pipelinesperformance tuningJVM-based systems

Soft Skills

leadershipcommunicationcollaboration