Services Product Manager
Motorola Solutions
Staff Product Manager, Voice AI
Airbnb
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $194,000 - $239,000 per year
Job Level
Lead
About the role
- Establish an inspiring vision for user-facing voice support products that meets the unique needs of guests, hosts, partners, and business users worldwide.
- Streamline experiences to build a help system that users rely on to instantly get the answers they need.
- Harness AI to incorporate and personalize AI tools, ensuring smooth transitions between AI and human support for complex queries.
- Build a Voice AI ecosystem that customers love, and one that is personalized to their needs.
- Measure and improve impact. Lead assessments of product performance using data-driven insights (issue rates, feedback metrics, etc.) while driving continuous enhancements and setting ambitious KPIs.
- Develop the platform product roadmap and build consensus on prioritization which drives product execution
- Collaborate across engineering, design, and operations teams to deliver a seamless help experience, and build alignment for roadmap prioritization and execution.
Requirements
- At least 7 years of experience in product management or equivalent roles involving the creation and development of AI-ML-based products at a global scale
- Deep experience in building and scaling voice-based systems and in multi-modal AI ecosystems
- Experience with applying AI technologies to improve the users experience, such as conversational AI platforms and personalized recommendation systems.
- Proven history of leading cross-functional teams and successfully managing large-scale digital products or platforms
- Ability to craft and articulate a compelling product vision, supported by a clear narrative and actionable roadmap to achieve results
- Skilled at evaluating and interpreting data to uncover actionable insights, anticipate business needs, and guide product evolution
- Demonstrated success in building consumer-facing products for a global and multilingual user base, with sensitivity to diverse cultural and regional needs
- Excellent judgment and decision-making skills, with expertise in prioritizing and balancing multiple needs to achieve business objectives
- Experience building products for customer support is a plus but not required.
Benefits
- Bonus
- Equity
- Employee Travel Credits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementAI-ML-based productsvoice-based systemsmulti-modal AI ecosystemsconversational AI platformspersonalized recommendation systemsdata analysisproduct roadmap developmentKPI settingdigital product management
Soft skills
leadershipcollaborationcommunicationjudgmentdecision-makingprioritizationproblem-solvingvision craftingnarrative articulationcultural sensitivity
