Visual Interpreter – PT
Aira
part-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 per hour
About the role
- Clearly and accurately present on-demand visual information to blind and low vision customers.
- Consistently answer calls while scheduled.
- Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
- Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
- Maintain strict data privacy standards and confidentiality.
- Maintain regular and consistent attendance and punctuality.
- Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
- Anticipate Explorers’ needs and provide exceptional customer experience.
- Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
- Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
- Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
- Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
- Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
- Set high standards of performance for self and others.
- Assume responsibility and accountability for completing assignments and tasks successfully.
- Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
- Follow Visual Interpreter Code of Professional Conduct
Requirements
- Is an enthusiastic, eager, and articulate communicator.
- Is mission-driven, and has innate problem solving skills.
- Adapts well to new technological systems and processes.
- Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
- Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
- Has strong investigative research skills and is tenacious in the pursuit of information.
- Utilizes creative problem-solving skills and thrives under pressure.
- Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
- Has a strong attention to detail.
- A high school diploma or GED equivalent.
- Be 18 years of age or older.
- Fluent in English.
- Legal right to work and presence in the United States or Canada.
- A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
- Use of headphones with a noise-canceling microphone attached. It must have a USB connection.
- Minimum internet speed of 25 Mbps.
- A background in customer service, a call center environment, or technical support.
- Experience working with people with disabilities or with accessibility technology.
- Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
- Bilingual in French or Spanish (spoken and written conversational proficiency).
Benefits
- $20 base rate + time of day incentives
- Company issued laptop
- $400 technology stipend per year
- PTO
- 100% remote work - always was, always will be
- Supportive, integrated team environment with ongoing training opportunities
- Paid training**
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencetechnical supportaccessibility technologyJAWS2D maps3D mapsinvestigative researchproblem solvingattention to detail
Soft Skills
communicationadaptabilityteamworkcreativitytrustworthinessresponsibilityaccountabilityenthusiasmarticulationspatial awareness
Certifications
high school diplomaGED