Air Products

Collections Specialist, Spanish and English

Air Products

full-time

Posted on:

Location Type: Office

Location: Cornellá • Spain

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About the role

  • Ensure timely collections of outstanding balances from customers according to Air Products’ credit & collections policy.
  • Ensure customer calls and emails are responded to within department targets and identify any customer complaints.
  • Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
  • Support and be backup for other collector’s associates.
  • Collaborate closely with the credit & collections team lead about all credit issues.
  • Keep accurate and up to date logs of individual customer information.

Requirements

  • Fluent or native in Spanish and fluent in English.
  • Preferable Business Administration or Economics.
  • Experience Required: Handling incoming calls, preferably in the area of Credit & Collections.
  • Negotiation with customers and a number of internal partners, dealing with collections, dispute management, account reconciliations, charges/payments.
  • Understanding of customer accounts and general business workflows, as well as basic accounting knowledge.
  • IT Knowledge: MS Office. SAP would be beneficial.
  • Highly involved user who maximizes the potential of a software and with high level of advanced excel skills.
  • Capacity of fluent interpersonal communication and negotiation both with external and internal customers.
  • Sense of ownership and responsibility.
Benefits
  • Medical insurance (Adeslas)
  • Life insurance
  • Pension plan
  • Flexible Compensation Plan: Includes a restaurant card, private health insurance for family members, nursery vouchers, and a transport card.
  • Economic Support for Remote Work
  • Flexible Hours: With the possibility to work from home 3 days per week.
  • Holidays: 23 days + additional days for work adjustment.
  • Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen.
  • Special Discounts: On your favorite brands for being part of Air Products.
  • Parking Space: So, you don't stress about arriving at the office.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credit collectionsdispute managementaccount reconciliationsbasic accounting knowledgeadvanced Excel skills
Soft Skills
interpersonal communicationnegotiationsense of ownershipresponsibility