Concierge Manager

Air Methods

Concierge Manager responsible for managing activity and concierge desks in a vacation destination. Mentoring sales team and ensuring high-touch customer service.

Posted 7/25/2026full-timeLihue • Hawaii • 🇺🇸 United StatesSeniorLead💰 $55,625 - $83,525 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and mentoring sales teams while achieving sales targets. Possesses expert knowledge of the local area and the travel industry, with exceptional interpersonal communication and problem-solving skills.

Highest-signal resume keywords

Sales ManagementCustomer ServiceInterpersonal CommunicationConflict ResolutionMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Target AchievementPerformance ManagementRecruitment and TrainingOn-boarding Process ManagementInventory Management

Soft Skills

MentoringRelationship BuildingProblem SolvingMulti-taskingAdaptability

Tools & Technologies

Reservation SystemsPayroll Systems

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Hospitality IndustryTravel IndustryConcierge ExperienceCharge BacksIncentive Programs

About the role

Key responsibilities & impact

Manage, mentor and coach sales team.
Meet and exceed sales targets.
Have daily in-person interactions with all members of staff to mentor and coach.
Manage performance of team.
Research and approve charge backs from accounting.
Attend and participate in sales meetings, training seminars, product seminars.
Assist in creating incentive programs.
Keep up to date on and enforce corporate and location specific policies.
Resolve employee relations issues as they arise and escalate to HR as appropriate.
Assist senior leadership in setting sales & development goals for the territory.
Recruit and train new employees.
Screen, interview and assist in selecting qualified candidates.
Manage and implement the on-boarding process for new staff.
Ensure that each team member attends appropriate activities to share about activities with guests.
Approve timecards and bi-monthly payroll.
Manage inventory of supplies at desks.
Assist with technical issues as they pertain to the reservation systems and equipment used.
Implement and communicate marketing projects as required.
Assist Management Team in managing the schedule for territory.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) from four-year college or university
5-8 years’ related experience and/or training
5-7 years professional experience in sales management and/or customer service (ideally in the hospitality industry)
Expert-level knowledge of the local area and attractions
Knowledge of travel and/or ticket industry and concierge experience preferred
Exceptional interpersonal communication, relationship building, sales and customer service skills
Problem solving skills and ability to propose solutions
Ability to manage and resolve conflict
Ability to multi task and to change focus quickly in a changing environment
Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities