Air Methods

Collections

• Support Billing and Collections staff
• Ensure authorization requests are submitted and followed up on
• Document accounts for tracking
• Review and distribute incoming correspondence
• Assist in the training of new hires

Billing and Collections Coordinator

Account Executive

• Responsible to build, manage and execute the sales plan in collaboration with the Senior Account Executive and Regional VP of Sales for an assigned sales area.
• Focused on growing market share by targeting specific customers where Air Methods has resources available, securing agreements, (Preferred Provider Agreements) and growing existing relationships and business to meet specified KPIs and annual goals.
• Focused on increasing call volume from existing customers and all contracts.
• Grow business by selling Air Methods air medical services to targeted customers in the sales area. Achieve annual Air Methods’ KPI’s (Key Performance Indicators).
• Cultivate opportunities to sell Air Methods’ value-added services to customers within area
• Works closely with Sr. Account Executive & RVP of Sales, providing timely updates regarding business opportunities, including competitive market intelligence.
• Collaborate with Area Manager to ensure the area has a specific business development strategy to grow existing accounts to meet KPI expectations.
• Accountable for detailed knowledge of market dynamics, such as, competitor activity, hospital service line changes, opening or closing of hospitals, competitor sales strategies, billing rates and aircraft type etc.
• Coordinate with the Area Manager for customer service recovery.
• Monitor daily patient transport activity and understand volume trends.
• Manages all ordering and distributing marketing items for business segment.
• Attend conferences and regulatory meetings along with local government affairs involvement.
• Communicate closely with other Air Method disciplines, to coordinate daily activities and Outreach Education programs that support the business plan in a fiscally responsible manner.
• Ensure internal customers understand the business development strategy, have marketing resources and talking points of important sales initiatives.
• Other Duties as assigned.

• The Billing and Collections Specialist is responsible for the timely follow-up of claims billed and resolution of accounts.
• Oversees the account receivables and maintain detailed/accurate account documentation.
• Appeal and/or rebill all open, underpaid/unpaid claims thoroughly, accurately, promptly, and with all supporting documentation
• Identify and complete Medical Necessity appeals
• Responsible for maintaining and updating payor billing and collection guidelines, fee schedules, etc.
• Report all payor issues and/or denial trends to Lead/Supervisor
• Work cross-functionally to complete multiple department assignments
• Review, document, and resolve all incoming correspondence, payor calls, and payments; Assist as needed
• Assist in continuous training and cross-functional efforts

Billing and Collections Specialist – Level 3

Auditor

• Responsible for maintaining and ensuring currency of all assigned aircraft, engine, & component records (Helicopter/Fixed-Wing)
• Daily audit of all Maintenance entries on line and in approved maintenance record database
• Ensure that recorded maintenance on aircraft is entered into the computer maintenance tracking system
• Convert aircraft records into digital format for archiving and retrieving
• Review aircraft hours/cycles daily to ensure data is correct
• Ensure accuracy of component removals and replacement in the maintenance database to include accuracy of part numbers and serial numbers
• Research and disposition historical records for aircraft
• Perform periodic aircraft records audit for completeness and accuracy
• Acts as a resource for field personnel in the resolution of record keeping issues
• Other Duties as assigned.

Aircraft Records Auditor

Manager

• Responsible for supporting the organization, direction and administration tasks assigned within a regional area in relationship to overseeing aviation activities and personnel.
• Ensures all operations within region are compliant with regulations, operations specifications and General Operations Manual.
• Participates as a member of Air Methods’ management team to promote a successful operation.
• Researches and reports to Director of Operations on FRx budget/actual variances
• Ensures completion of aviation management portions of Base Startup, Closure and Movement Manual.
• Provides tactical management of the integration of aircraft, assuring availability and trained pilots in support of operational requirements.
• Attends or delegates attendance to fleet status teleconferences (KPI Dashboard).
• Coordinates pilot training in conjunction with the Pilot Training team for the area.
• Coordinates with Regional Safety Director on safety related issues while providing technical and professional assistance to eliminate or control unsafe behaviors in coordination with Area Manager.
• Assists in the Investigation of aviation mishaps and in performing a root cause analysis upon request.
• Submits all required reporting regarding flight personnel to the Regional Aviation Director.
• Monitors the behaviors and performance of aviation personnel to assure they comply with Air Methods’ policies and procedures.
• Coordinates with Regional Clinical Managers to schedule and conduct medical crewmember and communication specialist initial and recurrent training. Monitor crewmember Computer Training System (CTS) compliance. Conduct Air Medical Resource Management training.
• Responsible for conducting or coordinating ferry and MOC flights.
• Monitors and responds to Accidental, Incident, Damage, Malfunction, Operations Report (AIDMOR) submissions.
• Acts as the on-scene representative for all accidents/incidents occurring within assigned area coordinated with Area Managers.
• Educates with pilots the Safety Manage System (SMS) and the Aviation Safety Action Program (ASAP) program.
• Ability to work a flexible schedule, available 24/7 for operational requirements.

Regional Aviation Manager

• The Billing and Collections Specialist is responsible for the timely follow-up of claims billed and resolution of accounts
• Oversees the account receivables and maintain detailed/accurate account documentation.
• Follow up on open claims thoroughly, accurately, promptly, and with all supporting documentation
• Responsible for maintaining and updating billing guidelines, fee schedules, contract rates, etc.
• Review, document, and resolve all incoming correspondence and payor calls; Assist as needed
• Report all payor issues and/or denial trends to Lead/Supervisor
• May appeal and/or rebill underpaid claims and assist with payments, as needed
• Other duties as assigned

Billing and Collections Specialist

Consultant

• This role is responsible for developing and implementing strategies which drive organizational improvement and deliver measurable results.
• Prepare data-driven business analyses through information discovery sessions with Engineering and Operations team members to develop and optimize product development and support strategies for ongoing and future client opportunities.
• Provide operational recommendations on maintenance control software systems and aviation process development to optimize logistics and aviation operations.
• Provide recommendations to increase efficiencies between technical teams taking into consideration factors such as budget, schedule, performance, and FAA certification requirements.
• Responsible for improving United Rotorcraft's Aerial Firefighting - Firehawk Helicopter program by coordinating a multi-million-dollar research and development effort to obtain Federal Aviation Administration (FAA) certification.
• Provide expertise to cross-functional teams and advise on system and product specifications, regulatory requirements, and quality standards.
• Develop timely consultant reports for aviation product development and certification, process improvement plans and standardization, measurement and efficiency requirements for various areas of Air Methods operations.
• Recommend tools and process optimizations to track technical projects from original concept through final execution and approval.
• Other duties as assigned.

Aviation Management Consultant

• Responsible for the timely follow-up of claims billed and resolution of accounts
• Oversees the account receivables and maintain detailed/accurate account documentation
• Appeal and/or rebill all open, underpaid/unpaid claims thoroughly, accurately, promptly, and with all supporting documentation
• Responsible for maintaining and updating payor billing and collection guidelines, fee schedules, etc.
• Review, document, and resolve all incoming correspondence, payor calls, and payments
• Assist as needed
• Report all payor issues and/or denial trends to Lead/Supervisor
• May work cross-functionally to complete multiple assignments

Billing and Collections Specialist, Level 2

Analyst

• Execute the IDR process for each dispute from initiation to completion. This includes, but not limited to submitting initiations, indexing, making fee payments, building offers, submitting offers, and updating tracker
• Review and audit IDR process, tracker and dashboard to ensure no data gaps to accurately gather, synthesize and communicate timely relevant information to ensure IDR process is performing without error.
• Communicate with IDR entities, payors and other relevant parties via phone, email or other means for follow up and tracking purposes
• Support and communicate with IDR leadership on quality escapes, improvement ideas and other components of the IDR process to maintain timely process
• Other duties as assigned

PBS IDR Analyst

• Responsible and accountable for the day-to-day base operations which includes ensuring all bases are in service, operating safely and providing positive customer experience
• Provide consistent leadership focused on building an optimal and engaged culture at the local base level that exemplifies our core values and mission.
• Communicates regularly with base staff to reinforce efficient base operations, job responsibilities and performance expectations
• Drive Key Performance Indicators (KPIs) to maximize profit contribution
• Accountable for the management and control of the P&L across assigned bases including expense and payroll controls.
• Accountable for scheduling of base staff to ensure 100% coverage of assigned bases to optimize in-service rates and minimize overtime
• Work closely with and in collaboration with Center or Excellence (COE) and Business Development to ensure compliance with all company policies and procedures; and maintain a high degree of customer satisfaction.
• Responsible for the recruitment, performance management, and teammate development for the area in collaboration with COE partners.
• Regularly evaluates and manages employee relations issues, addressing low performing teammates, including termination.
• Effectively coaches and models appropriate leadership behaviors.
• Oversee the supply chain and logistic needs for assigned bases, including the management of non-aviation, maintenance and clinical related activities and expenses.
• Works with maintenance leadership in the planning of maintenance events and spare utilization to minimize any potential for base out of service events.
• Support Regional Director in the delivery of Scorecards to customers and is responsible for the execution of any needed action plans.
• Maintain and monitors business, medical and all other licenses required to do business.
• Accountable for compliance of discipline specific requirements as it relates to DOT and Non-DOT random and reasonable suspicion.
• Coordinate base startups, moves and closures with regional leadership. Facility repairs/maintenance and lease management.

Area Manager

Recruitment

• Develop and execute recruiting plans
• Lead the creation of a recruiting and interviewing plan for open positions
• Efficiently and effectively fill open positions
• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation
• Develop a pool of qualified candidates in advance of need
• Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues
• Post positions to appropriate Internet sources
• Improve the company website recruiting page to assist in recruiting
• Research new ways of suing the Internet for recruitment
• Use social and professional networking sites to identify and source candidates
• Network through industry contacts, association memberships, trade groups and employees
• Locate and document where to find ideal candidates
• Aid public relations in establishing a recognizable “employer of choice” reputation for the company, both internally and externally
• Communicate with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads
• Create contacts within industry
• Attend local professional meetings and membership development meetings
• Maintain regular contact with possible future candidates
• Coordinate and implement college recruiting initiatives
• Coordinate college recruiting initiatives
• Attend career fairs for recruiting and company recognition
• Develop working relationships within colleges to aid in recruiting
• Give presentations at colleges, attend student group meetings, and increase college awareness of the company before and after career fairs
• Review applicants to evaluate if they meet the position requirements
• Conduct prescreening interviews
• Maintain all pertinent applicant and interview data in the Human Resources Information System (HRIS)
• Assist in performing reference and background checks for potential employees
• Assist in preparing and sending offer packages
• Other duties as assigned

Corporate Recruiter

Communications

• Serve as a communications coordinator between customers of Air Methods Communications (AirCom), including aircraft flight crews, pre-hospital health care providers, and other qualified callers
• Coordinate all flight coordination information, including computer data entry
• Responsible for flight following from lift off to touch down, following all FAA and company regulations
• Responsible for initial communications of public, private, and flight-related calls coming into AirCom
• Responsible for communications between pre-hospital health care providers and the receiving institutions
• Promote communication between Communications Specialists, members of Flight team, and outside agencies
• Assist in training new employees
• Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure
• Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position

Communication Specialist

• The Billing and Collections Specialist is responsible for the timely follow-up of claims billed and resolution of accounts.
• Oversees the account receivables and maintain detailed/accurate account documentation.
• Follow up on open claims thoroughly, accurately, promptly, and with all supporting documentation
• Responsible for maintaining and updating billing guidelines, fee schedules, contract rates, etc.
• Review, document, and resolve all incoming correspondence and payor calls; Assist as needed
• Report all payor issues and/or denial trends to Lead/Supervisor
• May appeal and/or rebill underpaid claims and assist with payments, as needed
• Other duties as assigned

Customer Support

• Control fleet status through the use of maintenance releases and the fleet status monitoring system (411)
• Review maintenance documentation for Scheduled Maintenance, Planned Maintenance, and Unscheduled Maintenance prior to maintenance release; maintenance documents associated with major repairs and alterations
• Monitor all open MEL deferrals and ensure they are cleared or extended in accordance with manual procedures
• Responsible for reporting irregularities or making suggestions to avoid potential maintenance delays or increased operating costs
• Communicate maintenance procedures or policy changes to field personnel; notify the field of Emergency Airworthiness Directives (EAD) as necessary
• Advise the 135 Fleet Maintenance Manager of any maintenance problem that have airworthiness implications and/or involve significant aircraft OOS time or operating costs
• Actively participates in the continuous improvement phase (level 4) of the company’s Safety Management System (SMS) and is familiar with the SMS policies, processes, and procedures
• Other duties as assigned

Maintenance Control & Support Specialist

Security Engineer

• Establish, implement, and manage the organization’s enterprise physical security program
• Conduct and maintain a National Facility Security Baseline Assessment
• Provide enterprise governance and centralized oversight of the enterprise Physical Access Control System (PACS)
• Manage security vendors and contracts
• Build and maintain relationships with local, state, and federal law enforcement agencies

Billing and Collections Coordinator

Account Executive

Billing and Collections Specialist – Level 3

Aircraft Records Auditor

Regional Aviation Manager

Billing and Collections Specialist

Aviation Management Consultant

Billing and Collections Specialist, Level 2

PBS IDR Analyst

Area Manager

Corporate Recruiter

Communication Specialist

Billing and Collections Specialist

Maintenance Control & Support Specialist

Corporate Security Manager