Patient Relations Specialist

Air Methods

Patient Relations Specialist responsible for collections and informing patients about coverage options. Handling communications with patients, insurance companies, and various financial arrangements in healthcare.

Posted 7/15/2026full-timeRemote • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $30,275 - $43,975 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare billing and collections, with a strong focus on account resolution and customer service. Proficient in managing communications with patients, insurance companies, and other stakeholders while maintaining attention to detail and organizational skills.

Highest-signal resume keywords

Healthcare Billing ExperienceHigh Dollar CollectionDialer ExperienceBilingual in English and SpanishMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare BillingCollectionsSkip TracingFinancial Debt CounselingAccount Resolution

Soft Skills

Excellent Communication SkillsOrganizational SkillsCustomer Service SkillsProblem-Solving SkillsEmpathy

Tools & Technologies

Dialer SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Government PayersCommercial PayersPrivate PayersPatient Financial Responsibility

About the role

Key responsibilities & impact

Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys
Complete conference calls and/or transfer calls to the appropriate department, if necessary
Review and resolve accounts where the patient is uninsured, there is any residual patient financial responsibility after insurance, and accounts which require additional investigation and special handling
Provide information to patients or other responsible parties about coverage details and payment options
Take payment, if necessary
Thoroughly review, document, and resolve patients’ or responsible parties’ communications
Accurately perform skip tracing to ensure best contact
Other duties as assigned

Requirements

What you’ll need

High school diploma or GED
2-3 years related experience in healthcare billing/collections field preferred
Knowledge of all Government, Commercial and Private payers preferred
1 years’ experience in high dollar collection and financial debt counseling preferred
Previous Dialer experience preferred
Excellent written and verbal communication skills
Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines
Excellent customer service and phone skills
Strong ability to balance compassionate and empathetic customer service with the goal of account resolution
Excellent problem-solving skills
Bilingual in English and Spanish preferred
Intermediate with Microsoft Office, including Word, Excel and Outlook

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options