Patient Relations Specialist

Air Methods

Patient Relations Specialist responsible for managing patient collections and clarifying coverage options. Handling patient communications while ensuring compliance in Air Methods' billing processes.

Posted 7/14/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $15 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient collections, financial arrangements, and healthcare billing processes, with a strong focus on customer service and effective communication. Proficient in managing patient interactions and resolving account issues while ensuring compliance with various payer requirements.

Highest-signal resume keywords

Healthcare Billing/Collections ExperiencePatient Financial CounselingBilingual in English and SpanishExcellent Communication SkillsAAHAM Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CollectionsFinancial ArrangementsSkip TracingHealthcare Insurance KnowledgeDebt CounselingMicrosoft OfficeAccount Resolution

Soft Skills

Customer ServiceOrganizational SkillsProblem-SolvingEmpathyMulti-Tasking

Tools & Technologies

Dialer Systems

Certifications & Qualifications

AAHAM Certification

Industry Keywords

Government PayersCommercial PayersPrivate PayersPatient LiabilityHealthcare Administration

About the role

Key responsibilities & impact

Responsible for patient collections when the financial responsibility falls on the patient
Making financial arrangements and informing patients of all coverage options
Ensure reimbursement to Air Methods from patients or other responsible parties
Assist patients in understanding their healthcare insurance coverage and any patient liability
Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys
Complete conference calls and/or transfer calls to the appropriate department, if necessary
Review and resolve accounts where the patient is uninsured
Provide information to patients or other responsible parties about coverage details and payment options
Take payment, if necessary
Thoroughly review, document, and resolve patients’ or other responsible parties’ communications
Accurately perform skip tracing to ensure best contact
Other duties as assigned

Requirements

What you’ll need

High school diploma or general education degree (GED);
One to two years’ related experience and/or training; or equivalent combination of education and experience
1-2 years’ experience in healthcare billing/collections field; preferred
Knowledge of all Government, Commercial and Private payers; preferred
1 years’ experience in financial debt counseling; preferred
Previous Dialer experience; preferred
Excellent written and verbal communication skills
Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines
Excellent customer service and phone skills
Strong ability to balance compassionate and empathetic customer service with the goal of account resolution
Excellent problem-solving
Bilingual in English and Spanish; preferred
Intermediate with Microsoft Office, including Word, Excel and Outlook
American Association of Healthcare Administration Management (AAHAM) certified within 6 months of hire

Benefits

Comp & perks

For more information on our industry-leading benefits, please visit our benefits page here.