Senior Unified Communications Analyst

Air Methods

Senior Unified Communications Analyst designing and maintaining UC systems including VoIP and video conferencing. Collaborating across teams to ensure reliable communication systems for Air Methods.

Posted 6/20/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $104,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Design, implement, and maintain unified communications systems including VoIP, instant messaging, and contact center platforms.
Administer and support Microsoft Teams, Cisco Webex, and related collaboration tools across the enterprise environment.
Monitor system performance, troubleshoot escalated UC incidents, and implement proactive solutions to ensure high availability and reliability.
Partner with network and security teams to ensure UC infrastructure aligns with organizational security policies and compliance requirements.
Evaluate new UC technologies, prepare recommendations, and lead implementation projects including vendor coordination and user training.
Develop and maintain technical documentation, standard operating procedures, and system architecture diagrams for all UC platforms.
Support radio systems, console equipment, disaster recovery equipment, PBX and related systems used to communicate with emergency medical services aircraft and personnel.
Interfaces with telecom, radio system vendors and console vendors to troubleshoot problems with these systems.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) from four-year college or university in Information Technology, Computer Science, or related field and 5 to 7 years’ related experience and/or training; or equivalent combination of education and experience.
Minimum 5 years of hands-on experience designing and supporting enterprise UC environments, including VoIP telephony, video conferencing, and messaging platforms.
Demonstrated experience with Session Initiation Protocol (SIP), dial plan design, and call routing in a multi-site organization.
Strong analytical and problem-solving skills with the ability to diagnose and resolve complex UC issues in a fast-paced environment.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders.
Extensive understanding of two-way radio systems, base stations, repeaters, antenna systems and remote-control methods.
Knowledge of telecom circuits.
Knowledge of dispatch console systems.
Advanced proficiency with Microsoft Teams, Cisco Unified Communications Manager (CUCM), and Microsoft Suite including Word, Excel, PowerPoint, and Outlook.
Cisco Certified Collaboration Associate (CCCA) or Microsoft Teams Administrator Associate certification preferred; CCNP Collaboration or equivalent a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Air Methods Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1980 ⚕️ Healthcare Insurance 🚗 Transport Healthcare Insurance
Transport
Emergency Medical Services Air Methods is a leading provider of air medical transport services, committed to safety and outstanding patient care. With a workforce of over 4,500 professionals, Air Methods responds to medical emergencies by offering critical care transport, including advanced clinical training for emergency services. The company collaborates with healthcare partners and provides community-based services to ensure timely and efficient patient logistics, particularly in rural areas. Senior Unified Communications Analyst Job not on LinkedIn 🔥 58 minutes ago 🌾 Nebraska – Remote 💵 $104k - $130k / year ⏰ Full Time 🟠 Senior 🗣️ Communications 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Design, implement, and maintain unified communications systems including VoIP, instant messaging, and contact center platforms.
Administer and support Microsoft Teams, Cisco Webex, and related collaboration tools across the enterprise environment.
Monitor system performance, troubleshoot escalated UC incidents, and implement proactive solutions to ensure high availability and reliability.
Partner with network and security teams to ensure UC infrastructure aligns with organizational security policies and compliance requirements.
Evaluate new UC technologies, prepare recommendations, and lead implementation projects including vendor coordination and user training.
Develop and maintain technical documentation, standard operating procedures, and system architecture diagrams for all UC platforms.
Support radio systems, console equipment, disaster recovery equipment, PBX and related systems used to communicate with emergency medical services aircraft and personnel.
Interfaces with telecom, radio system vendors and console vendors to troubleshoot problems with these systems. 🎯 Requirements
Bachelor’s degree (BS/BA) from four-year college or university in Information Technology, Computer Science, or related field and 5 to 7 years’ related experience and/or training; or equivalent combination of education and experience.
Minimum 5 years of hands-on experience designing and supporting enterprise UC environments, including VoIP telephony, video conferencing, and messaging platforms.
Demonstrated experience with Session Initiation Protocol (SIP), dial plan design, and call routing in a multi-site organization.
Strong analytical and problem-solving skills with the ability to diagnose and resolve complex UC issues in a fast-paced environment.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders.
Extensive understanding of two-way radio systems, base stations, repeaters, antenna systems and remote-control methods.
Knowledge of telecom circuits.
Knowledge of dispatch console systems.
Advanced proficiency with Microsoft Teams, Cisco Unified Communications Manager (CUCM), and Microsoft Suite including Word, Excel, PowerPoint, and Outlook.
Cisco Certified Collaboration Associate (CCCA) or Microsoft Teams Administrator Associate certification preferred; CCNP Collaboration or equivalent a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Communications Manager 🔥 15 hours ago IQM Quantum Computers 201 - 500 Website LinkedIn All Job Openings Lead global public relations strategy positioning IQM as a leader in quantum computing infrastructure. Translate complex technical milestones into clear narratives for diverse audiences. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🗣️ Communications Telecommunications Planner I 🔥 19 hours ago ENTRUST Solutions Group 1001 - 5000 ⚡ Energy 🤝 B2B Website LinkedIn All Job Openings Join as a Permitting Coordinator supporting fiber and utility projects, preparing permit applications and coordinating with municipal and internal teams. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️ Communications Senior Associate, Strategic Communications 🔥 20 hours ago L3Harris Technologies 10,000+ employees 🚀 Aerospace 🔒 Cybersecurity Website LinkedIn All Job Openings Senior Associate role in strategic communications at L3Harris Technologies. Collaborating on integrated communications plans and managing project deliverables in a defense technology company. 🇺🇸 United States – Remote 💵 $61.5k - $114.5k / year ⏰ Full Time 🟠 Senior 🗣️ Communications 🦅 H1B Visa Sponsor Senior Manager, Communications 🕒 Yesterday CALSTART 51 - 200 🚗 Transport ⚡ Energy 🌍 Social Impact Website LinkedIn All Job Openings Senior Manager, Communications leading public relations and strategic communications for CALSTART’s mission-driven initiatives. Focus on clean transportation technology deployment and policy progress. 🇺🇸 United States – Remote 💵 $95k - $113k / year 💰 Grant on 2022-01 ⏰ Full Time 🟠 Senior 🗣️ Communications 🦅 H1B Visa Sponsor Associate Director, Global Medical Communications 🕒 Yesterday Ultragenyx 501 - 1000 🧬 Biotechnology 💊 Pharmaceuticals Website LinkedIn All Job Openings Associate Director developing scientific communications for Ultragenyx's rare disease portfolio. Responsible for strategic direction of scientific communication for approved products and investigational programs. 🇺🇸 United States – Remote 💵 $190.7k - $235.6k / year ⏰ Full Time 🟠 Senior 🗣️ Communications 🦅 H1B Visa Sponsor View More Communications Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

VoIPinstant messagingcontact center platformsSession Initiation Protocol (SIP)dial plan designcall routingtwo-way radio systemsdispatch console systemsMicrosoft TeamsCisco Unified Communications Manager (CUCM)

Soft Skills

analytical skillsproblem-solving skillswritten communicationverbal communication

Certifications

Cisco Certified Collaboration Associate (CCCA)Microsoft Teams Administrator AssociateCCNP Collaboration