Cargo Manager

Air Culinaire Worldwide

Cargo Manager overseeing logistics for Air Culinaire Worldwide catering operations, handling customer relations, and managing food safety compliance. Directing cargo logistics team and enhancing service through best practices.

Posted 7/7/2026full-timePark Ridge • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Direct involvement in all new, existing, and future cargo catering/service requests.
Make reasonable arrangements or delegate responsibilities to be available via phone/email/or other forms of communications with all cargo customers and Guest Services regarding all service needs.
Review and management of all D365 and/or direct cargo customer orders on a daily/weekly/monthly basis.
Directing, coordinating, and arranging all cargo logistics team members based on customer request information.
Professionally challenging and questioning any or all information that could be confusing or contradicting to known cargo business patterns or needs to both Tampa and/or directly to the customer.
Train and promote “best in class” service mentality and procedures to all Cargo team members.
Champion and follow all current Cargo production, quality, packaging, and logistics SOPs.
Review all current Cargo SOP’s and investigate if there are new efficiencies, financial advantages, or improved service opportunities.
Review, respond and resolve all service issues through the current Cargo PE reporting process and SOP.
Directly contact all customers if/when a service issue occurs with an explanation of occurrence and resolution on what steps are being taken to avoid future service issues.
Through direct contact, maintain strong professional relationship with the current Cargo customer base.
Personally, engage with all potential new cargo customers located on the field.
Plan to personally meet with cargo customers at customers’ request.
Attend local cargo related business events when possible.
Listen intently to customer feedback and comments.
Proactively and constructively communicate customer comments/concerns/requests to management, production staff and logistics staff.
Work with customers and all ACW departments to resolve or enhance service cargo requests or service concerns.

Requirements

What you’ll need

The ideal candidate will have at least 3 years on-job experience in a verifiable logistics, foodservice, projects.
Effective managerial skills acquired while working in similar roles in industry.
Experience working in managerial role, ideally in a cargo logistics, warehouse distribution/foodservice.
Proven experience in personnel management and administrative functions.
Vehicle management and safety experience.
Industry knowledge within the aviation industry that relates to aircraft service and standards.
Proven problem-solving skills and attention to detail.
Exceptional time management and organizational skills.
Excellent computer skills; Excel, Outlook, Word.
Ability to read, interpret, and comprehend documents such as local/state/federal position related documents and regulations, safety rules, operating and maintenance instructions, and procedure manuals. Multi-lingual is preferred.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply good judgement understanding to carry out instructions furnished in written, oral, or diagram form.

Benefits

Comp & perks

Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions. Plan entry is the first day of the month following 30 days of employment.
Three (3) medical plans to choose from, with an excellent employer contribution.
Available Dental and Vision insurance
Company paid basic life insurance, with the option to elect additional voluntary term life.
Company paid short-term and long-term disability insurance.
Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.
Health Savings Account and Flexible Spending Account available (for eligible plans)
Generous Vacation Program for full time employees
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Logistics ManagementFoodservice ExperienceAdministrative FunctionsVehicle ManagementDocument InterpretationMathematical SkillsExcelOutlookWord

Soft Skills

Effective Managerial SkillsAttention to DetailOrganizational SkillsCommunication SkillsCustomer Relationship Management