AIR Communities

Community Operations Support Specialist

AIR Communities

full-time

Posted on:

Location Type: Remote

Location: Remote • Colorado • 🇺🇸 United States

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Salary

💰 $70,000 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provides field operations support across communities and is responsible for executing key projects related to community setup, revenue generation, and customer experience improvements.
  • Acts as a representative of operations and supports the successful launch, stabilization, or improvement of assigned communities.
  • Responsible for enhancing the customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness.
  • Provides hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed.
  • Serves as a subject matter expert on operational policies and procedures, supporting both community teams and central operations.
  • Identifies process improvements, supports revenue initiatives, and shares updates on project status and community performance.

Requirements

  • Ability to travel at least 75% of the time with easy access to large Airport.
  • Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
  • Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition.
  • Highly organized with attention to detail and the ability to manage multiple priorities.
  • Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving.
  • Technologically proficient with experience in property management systems and tools.
  • Demonstrated ability to support training efforts, and provide operational coverage as needed.
  • Understanding of financial processes, including budgets and variance review, is preferred.
  • A background in process improvement, community setup, or operations support is a plus.
  • Leadership or project management experience is highly desirable.
Benefits
  • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 401(k) plan with employer contribution.
  • Paid time off including vacation, sick time, and 12 holidays.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
community operationscustomer serviceleasingsales strategiesprocess improvementfinancial processesbudgetsvariance reviewproject management
Soft skills
leadershipcross-functional team supportorganizational skillsattention to detailcommunication skillsinterpersonal skillscustomer-first mindsetcollaborative problem-solving