Community Manager

Air Apps

Community Manager responsible for building and engaging user communities for innovative AI-powered resource planner. Fostering positive interactions across forums and social media, optimizing user experience.

Posted 4/27/2026full-timeRemote • 🇨🇭 SwitzerlandMid-LevelSenior💰 €33,000 - €41,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute community engagement strategies to grow and support user communities.
Manage and moderate forums, social media groups, and user discussion platforms.
Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
Organize and promote community events, webinars, and Q&A sessions.
Collaborate with marketing, product, and support teams to ensure a seamless user experience.
Monitor and analyze community engagement metrics to optimize strategies.
Identify and activate brand advocates, ambassadors, and superusers.
Stay up to date with community management trends, tools, and best practices.
Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
Address user concerns and escalate issues to the appropriate teams when necessary.

Requirements

What you’ll need

Around 3+ years of experience in community management, social media management, or customer engagement.
Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
Strong written and verbal communication skills, with the ability to engage and inspire users.
Experience with community-building tools and analytics platforms.
Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
Experience planning and executing community-driven events or initiatives.
Passion for building meaningful relationships and fostering brand loyalty.
Ability to analyze engagement data and adjust strategies accordingly.
Experience in fast-paced digital environments with a user-centric mindset.

Benefits

Comp & perks

Apple hardware ecosystem for work.
Annual Bonus
Top-tier Health and Life Insurance for peace of mind.
Transportation Budget to support your commute needs.
Coverflex benefits package for meal allowances, well-being, and more.
Childcare support.
Air Conference - an opportunity to meet the team, collaborate, and grow together.
Pension Fund to support your long-term financial planning.
Urban Sports Club membership to keep you active.
Meals 100% free at the hub.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

community managementsocial media managementcustomer engagementevent planningdata analysisconflict mediationcommunity guidelines enforcementuser engagement strategiescommunity-building toolsanalytics platforms

Soft Skills

written communicationverbal communicationuser engagementrelationship buildingbrand loyaltyproblem-solvingadaptabilityteam collaborationpositive interaction facilitationconflict resolution