Customer Support Specialist

Air Apps

Customer Support Specialist ensuring user satisfaction across global iOS applications at Air Apps. Collaborating with teams to enhance customer experience and resolve technical issues.

Posted 4/27/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSenior💰 €18,000 - €25,000 per yearWebsite

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice
Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
Escalate bugs and product issues with clear documentation and actionable insights
Generate and manage reports on customer experience metrics and satisfaction levels
Monitor trends and recurring issues to inform product and customer experience improvements
Contribute to customer experience strategies and initiatives that elevate service quality
Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
Create and maintain documentation, knowledge base articles, and internal processes
Manage multiple projects and priorities effectively in a dynamic environment

Requirements

What you’ll need

Approximately 3+ years of experience in customer support or a similar role
Proficiency in English; additional languages are a plus
Strong experience with Zendesk, social media platforms, and other customer communication tools
Solid understanding of iOS applications and mobile ecosystems
Ability to troubleshoot technical issues and identify root causes methodically
Strong written communication skills with attention to detail
Comfortable working with data, reporting, and customer experience metrics
Self-motivated and able to manage time and priorities independently
Ability to handle multiple projects simultaneously in a fast-paced environment
Interest in customer experience trends and continuous improvement practices
Experience with documentation and cross-team coordination is a plus
Bachelor’s degree in a relevant field or equivalent practical experience

Benefits

Comp & perks

Apple hardware ecosystem for work.
Annual Bonus
Top-tier Health and Life Insurance for peace of mind.
Transportation Budget to support your commute needs.
Coverflex benefits package for meal allowances, well-being, and more.
Air Conference - an opportunity to meet the team, collaborate, and grow together.
Pension Fund to support your long-term financial planning.
Urban Sports Club membership to keep you active.
Meals 100% free at the hub.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporttroubleshootingreportingiOS applicationscustomer experience metricsdocumentationdata analysisproject managementcommunication skills

Soft Skills

friendly communicationprofessionalismattention to detailself-motivationtime managementprioritizationcollaborationadaptabilityproblem-solving

Certifications

Bachelor's degree