Head of Operations – Director

AIP Connect

Head of Operations leading operational backbone of top experiential marketing agency in North America. Bridging creative vision and logistical reality while managing multi-disciplinary teams and costs.

Posted 5/1/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$130,000 - CA$155,000 per yearWebsite

About the role

Key responsibilities & impact

Bridge the gap between leadership’s vision and day-to-day execution, ensuring the agency’s internal engine runs smoothly as it scales across North America.
Audit, implement, and oversee agency-wide SOPs and project management tools (e.g., Monday.com) to improve transparency and efficiency.
Drive agency-wide adoption of a central operating system.
Oversee the "Master Calendar," managing staff allocation and bandwidth to maximize capacity while effectively managing resources and protecting team wellness.
National vendor strategy oversight
Oversee that department leads are building a preferred and diversified vendor list to ensure the agency gets priority pricing and consistent quality (especially during busy festival season).
Oversee MSAs and high-level vendor negotiations to optimize costs and mitigate risk across multiple jurisdictions.
Partner with Account Leads to oversee project budgets, ensure healthy margins, and manage the agency’s overall P&L.
Make sure that if a project's budget changes, it’s reflected everywhere instantly i.e: "single source of truth"
Provide senior-level guidance on complex builds, from international shipping and permitting to health and safety protocols for large-scale festivals.
Maintain the agency's standards ensuring every activation (from a boutique pop-up to a 50,000-person event) is executed with obsessive attention to detail and contingency plans.
Act as the ultimate problem-solver and escalation point for the Production and Account teams when creative goals clash with internal logistical or budgetary constraints.
Directly mentor and manage the Director of production infrastructure as well as the IT Manager and the National Field Operations Manager.
Develop cross-functional talent and foster a culture of accountability, professional growth, and mentorship.
Collaborate with the VP, Client Services and the Senior Leadership Team at the agency (President, CFO) to identify talent gaps.
Navigate the complexities of highly regulated sectors ensuring all activations meet strict legal, safety, and insurance standards.
Risk Mitigation and structural/safety compliance for large-scale public builds.

Requirements

What you’ll need

10+ years in a senior role (Director of Ops, Head of Production, or VP) specifically within the Integrated marketing agency space.
Previous experiential marketing agency background is a huge asset but not mandatory.
A proven track record of moving an agency toward a centralized operating system.
Deep expertise in internal logistical operations—handling cross-border equipment movement, US/Canada labor nuances, and strict compliance for highly regulated industries.
You possess an expert-level grasp of Agency Math (tracking daily billable rates, hours tracking and ensure equitable workload distribution)
You can analyze resource utilization to prevent burnout, protect margins on complex multi-city builds, and report on P&L health to the executive team.
Experience acting as the ultimate "Safety Officer" for warehouse operations, large-scale public builds and festivals.
You understand the implications of permitting, structural engineering, and risk mitigation for high-capacity events.
You have experience negotiating national MSAs and curating a "preferred" list of partners across North America to ensure quality and priority pricing.
A natural "Player-Coach" who can jump into a complex staffing grid in the morning and lead a board-level strategic session in the afternoon.
You are a leader who commands respect through competence rather than title, possessing the natural gravitas that inspires teams to follow their lead.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AIP Connect Website LinkedIn All Job Openings 1 - 10 employees 👥 HR Tech 🎯 Recruiter 🤝 B2B HR Tech
Recruitment
B2B AIP Connect is a recruitment and consulting company offering a range of staffing solutions including executive search, temporary staffing, and freelance recruitment. Based in Canada and the USA, AIP Connect operates globally, finding and connecting talent across various markets. The company provides in-house recruitment services tailored to organizational needs, along with business and HR consulting. Known for its integrity and industry insights, AIP Connect focuses on creating exceptional teams by connecting likeminded individuals. Head of Operations – Director 🔥 13 minutes ago 🏢🏡 Toronto – Hybrid 💵 $130k - $155k / year ⏰ Full Time 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Bridge the gap between leadership’s vision and day-to-day execution, ensuring the agency’s internal engine runs smoothly as it scales across North America.
Audit, implement, and oversee agency-wide SOPs and project management tools (e.g., Monday.com) to improve transparency and efficiency.
Drive agency-wide adoption of a central operating system.
Oversee the "Master Calendar," managing staff allocation and bandwidth to maximize capacity while effectively managing resources and protecting team wellness.
National vendor strategy oversight
Oversee that department leads are building a preferred and diversified vendor list to ensure the agency gets priority pricing and consistent quality (especially during busy festival season).
Oversee MSAs and high-level vendor negotiations to optimize costs and mitigate risk across multiple jurisdictions.
Partner with Account Leads to oversee project budgets, ensure healthy margins, and manage the agency’s overall P&L.
Make sure that if a project's budget changes, it’s reflected everywhere instantly i.e: "single source of truth"
Provide senior-level guidance on complex builds, from international shipping and permitting to health and safety protocols for large-scale festivals.
Maintain the agency's standards ensuring every activation (from a boutique pop-up to a 50,000-person event) is executed with obsessive attention to detail and contingency plans.
Act as the ultimate problem-solver and escalation point for the Production and Account teams when creative goals clash with internal logistical or budgetary constraints.
Directly mentor and manage the Director of production infrastructure as well as the IT Manager and the National Field Operations Manager.
Develop cross-functional talent and foster a culture of accountability, professional growth, and mentorship.
Collaborate with the VP, Client Services and the Senior Leadership Team at the agency (President, CFO) to identify talent gaps.
Navigate the complexities of highly regulated sectors ensuring all activations meet strict legal, safety, and insurance standards.
Risk Mitigation and structural/safety compliance for large-scale public builds. 🎯 Requirements
10+ years in a senior role (Director of Ops, Head of Production, or VP) specifically within the Integrated marketing agency space.
Previous experiential marketing agency background is a huge asset but not mandatory.
A proven track record of moving an agency toward a centralized operating system.
Deep expertise in internal logistical operations—handling cross-border equipment movement, US/Canada labor nuances, and strict compliance for highly regulated industries.
You possess an expert-level grasp of Agency Math (tracking daily billable rates, hours tracking and ensure equitable workload distribution)
You can analyze resource utilization to prevent burnout, protect margins on complex multi-city builds, and report on P&L health to the executive team.
Experience acting as the ultimate "Safety Officer" for warehouse operations, large-scale public builds and festivals.
You understand the implications of permitting, structural engineering, and risk mitigation for high-capacity events.
You have experience negotiating national MSAs and curating a "preferred" list of partners across North America to ensure quality and priority pricing.
A natural "Player-Coach" who can jump into a complex staffing grid in the morning and lead a board-level strategic session in the afternoon.
You are a leader who commands respect through competence rather than title, possessing the natural gravitas that inspires teams to follow their lead. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Operations Manager 🔥 23 hours ago Maple (getmaple.ca) 51 - 200 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Manager, Provider Network Operations at Maple, a fast-growing health tech company, optimizing healthcare provider network operations. Leading a team and collaborating cross-functionally to meet performance targets. 🏢🏡 Toronto – Hybrid 💵 $105k - $120k / year 💰 Series B on 2020-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Tech Ops Engineer II 🔥 23 hours ago EQ Bank | Equitable Bank 1001 - 5000 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Tech Ops Engineer I at Equitable Bank minimizing production incident impacts and enhancing resilience. Accountable for incident management and facilitating effective communication with stakeholders. 🏢🏡 Toronto – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Tech Ops Engineer I 🕒 Yesterday EQ Bank | Equitable Bank 1001 - 5000 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Tech Ops Engineer I focused on minimizing production incident impacts at Equitable Bank. Managing incidents, performing root cause analysis, and enhancing tools for monitoring and alerting. 🏢🏡 Toronto – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Internal Operations Specialist 🕒 3 days ago Acosta 10,000+ employees 🤝 B2B 🛍️ eCommerce 🛒 Retail Website LinkedIn All Job Openings Internal Operations Specialist responsible for operational effectiveness of in-store executions. Collaborating with teams to ensure data integrity and timely reporting in Toronto. 🏢🏡 Toronto – Hybrid 💵 $45k - $50k / year 💰 Venture Round on 2003-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Operations Administrator 🕒 April 22 Aggreko 5001 - 10000 Website LinkedIn All Job Openings Operations Administrator executing administrative tasks for Canadian Service Centers. Supporting financial operations and collaborating with vendors for supply distribution and procurement. 🏢🏡 Toronto – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🗣️🇫🇷 French Required View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

project managementlogistical operationsbudget managementrisk mitigationvendor negotiationresource utilization analysissafety compliancepermittingstructural engineeringAgency Math

Soft Skills

leadershipmentorshipproblem-solvingcollaborationaccountabilitycommunicationstrategic thinkingteam managementadaptabilityinspiration