L1/L2 IT Support Engineer

AIM Qualifications and Assessment Group

L1/L2 IT Support Engineer administering Intune, Microsoft 365, and enterprise endpoints for AIM Inc.’s cybersecurity and technology clients. Troubleshooting systems and managing onboarding, access, and device security remotely from Mexico.

Posted 8/12/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 1 and Level 2 technical support, administering Microsoft Intune, and managing Microsoft 365 services. Proficient in troubleshooting various operating systems and maintaining IT documentation while adhering to best practices.

Highest-signal resume keywords

Level 1 And Level 2 Technical SupportMicrosoft Intune AdministrationMicrosoft 365 ManagementUser Onboarding And OffboardingTroubleshooting Windows And macOS

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDevice EnrollmentConfiguration ProfilesCompliance PoliciesEndpoint SecurityApplication DeploymentWindows AutopilotAccount ProvisioningLicensing ManagementAccess Management

Tools & Technologies

Microsoft IntuneMicrosoft 365Microsoft Entra IDExchange OnlineTeamsSharePointOneDrive

Industry Keywords

IT Best PracticesDocumentationNetworkingEndpoint-Related Issues

Tech Stack

Tools & technologies

AzureDNSMacOSTCP/IP

About the role

Key responsibilities & impact

Provide Level 1 and Level 2 technical support for end users
Administer Microsoft Intune, including device enrollment, configuration profiles, compliance policies, endpoint security, application deployment, and Windows Autopilot
Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive
Perform user onboarding and offboarding, account provisioning, licensing, and access management
Troubleshoot Windows, macOS, Microsoft 365, Intune, networking, and endpoint-related issues
Maintain documentation and follow IT best practices

Requirements

What you’ll need

Website LinkedIn All Job Openings 51 - 200 employees Founded 2011 📚 Education 🤝 Non-profit 👥 HR Tech Education
Non-profit
HR Tech AIM Qualifications and Assessment Group is a not-for-profit awarding organisation and Access Validating Agency with over 40 years of experience in creating and awarding qualifications, including Access to HE Diplomas. The organisation is dedicated to promoting inclusion, integrity, respect, and empowerment through flexible, professional, and technical qualifications ranging from Entry Level to Level 6. AIM also specializes in end-point assessments for apprenticeships in the creative, cultural, digital technologies, and professional services sectors, supporting various organisations in delivering quality training and assessments.

Benefits

Comp & perks

Professional certification and development support
Flexible and growth-oriented work culture
Competitive compensation aligned with market standards
Opportunity to work on large-scale enterprise transformation projects
Exposure to global clients and cross-functional teams