Director – Warranty Data Governance

AIG

Director of Warranty Data Governance managing data oversight and analytics at AIG. Leading a team to enhance customer satisfaction and operational efficiency in warranty services.

Posted 7/22/2026full-timeAtlanta • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data governance, business intelligence, and data management, with a strong focus on operational efficiency and team leadership. Proficient in data strategy, including data warehousing and cloud ecosystems, while fostering a culture of data excellence across teams.

Highest-signal resume keywords

Data GovernanceBusiness Intelligence StrategyData ManagementCloud Data EcosystemsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData WarehousingData LakesData QualityData ModelingData GatheringData ManipulationROI TrackingProcess MappingData Audits

Soft Skills

MentoringStakeholder ManagementCommunicationProblem SolvingChange Management

Tools & Technologies

Power BISSRSSSASAWS CloudAzureSnowflakeMicrosoft Office SuiteSharePointTeamsCoPilot

Industry Keywords

Warranty OperationsGeneral InsuranceData Governance BulletinsData ExcellenceDigitizationTechnology TransformationInsurance ProductsOperational BudgetsData StrategyData Stewardship

Tech Stack

Tools & technologies

AWSAzureCloudSQL

About the role

Key responsibilities & impact

The role is responsible for the governance, oversight, and management of all data related activities for Warranty North America including training and development of the data subject matter experts and data stewards committee.
Oversight of data controls and quality of data, report development, and matters related to business intelligence.
Ensure that all Warranty Operations adheres to the General Insurance data governance bulletins, standards, policies, procedures, and guidelines while operating within approved limits and best practices for the Warranty data operating model.
Lead a team of data analysts with cross-functional team oversight.
Oversee the Warranty data operations and business intelligence strategy for a high transactional business unit within the General Insurance business unit at AIG.
Make recommendations to bring about efficiency and change.
Perform additional managerial and leadership duties as assigned.

Requirements

What you’ll need

Previously led a data support and business intelligence team or teams or have other translatable data management experience.
Provide input into the general operating budget process and IT budget strategy.
Fiscally responsible for both creating and adhering to operational budgets and ROI tracking.
Maintain and provide expertise in data strategy efforts including data warehousing, data lakes, or other data storage and recall techniques.
Manage day-to-day data operations including data management support tickets and other reporting or business intelligence needs.
Train and mentor team and business units on best practices for driving a culture of data excellence.
Participate in business reviews as-needed with clients and senior leadership.
Proactively identify data and process improvements.
Maintain good working relationship with internal and external stakeholders.
Strong working PC knowledge – Microsoft Word, Excel, Access, Outlook, Power Point and Visio.
Prior experience and an understanding of digitization and technology transformation.
Experience with cloud data and AI ecosystems (Azure, AWS, and CoPilot) and common platforms/tools (Snowflake, SSRS, Power BI, and SSAS).
Familiarity with Data Governance and Responsible AI practices (e.g., data quality, privacy, security, data modeling, etc).
Understanding of Warranty or Insurance products is strongly recommended.
Previous experience in supporting internal and external data audits.
Understanding of technology product delivery and product roadmaps.
Ability to process map, document, and build models/presentations of current and future state data strategies.
Advanced understanding of data gathering and manipulation is preferred.
Has previously led on and offshore data teams.
Advanced to expert experience with SQL, PowerBI, SSAS, SSRS, AWS Cloud, SharePoint, Teams, and other relevant tools and environments.
Master’s degree in Business, Information Technology, Data Sciences or Analytics, or other related fields is preferred.
Bachelor’s degree in Business, Information Technology, Data Sciences or Analytics, or other related fields is required.
A proven track record of five years or more in leadership.
Equivalent work experience of five years or more will be considered in lieu of educational requirement.

Benefits

Comp & perks

Total Rewards Program, a comprehensive benefits package focused on health, wellbeing, financial security, and professional development.