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Complaints Regulatory Reporting Lead
AIGComplaints Regulatory Reporting Lead at AIG designing complaint metric reporting and collaborating with various teams to improve operational performance. Focused on regulatory compliance within insurance and financial services.
Posted 7/6/2026full-timeAtlanta • New Jersey • 🇺🇸 United StatesSenior💰 $140,000 - $155,000 per yearWebsite
Tech Stack
Tools & technologiesCognosSQL
About the role
Key responsibilities & impact- Design and maintain complaint metric frameworks
- Produce thematic analysis reports for management
- Partner with underwriting and claims metric teams
- Build and maintain reports measuring regulatory compliance performance
- Track and report on workforce capacity metrics
- Maintain internal compliance scorecards
- Conduct ongoing data quality analysis
- Define and enforce data standards
- Identify data gaps that limit reporting capabilities
- Champion the use and adoption of tools and dashboard technologies
- Partner with in-country teams for harmonization of reporting methodologies
Requirements
What you’ll need- Bachelor’s degree in Business, Data Analytics, or related field
- 7+ years of reporting experience in operations, complaints management, or regulatory compliance within insurance or financial services
- Strong understanding of complaints regulatory frameworks across one or more jurisdictions
- Demonstrated ability to design reports and dashboards that drive decisions
- Strong data quality and governance instincts
- Excellent analytical skills
- Clear, confident communicator with experience presenting findings to senior management
- Proficiency in data visualization and reporting tools – advanced Excel, Cognos, SQL, PowerBI, or similar platforms
Benefits
Comp & perks- Competitive benefits package focusing on health, wellbeing and financial security
- Professional development opportunities
- Volunteer Time Off and Matching Grants Programs
- Bonuses in accordance with incentive plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Reporting ExperienceData Quality AnalysisData Standards DefinitionThematic AnalysisRegulatory Compliance Performance Measurement
Soft Skills
Clear CommunicatorConfident Presenter