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About the role
Key responsibilities & impact- Representing the client's perspective across the organization
- Improving Net Promoter Score (NPS), customer satisfaction (CSAT), and lifetime value (CLTV)
- Developing new services and products that meet evolving customer needs, using data-driven insights
- Collaborating with underwriting, claims, marketing, and sales to create a unified client journey
- Working with peers across the region to balance client focus with operational efficiency and compliance
- Drive the EMEA in-country Distribution teams in creating engagement plans for each major client, consistently across the region
- Identify and target new prospects (predominantly MN and Captive clients as well as Partnerships opportunities)
- Provide holistic client solutions and ensure our executives are well connected to our top customers
- Liaise with AIG Government Affairs & Public Affairs to ensure CBE are aligned with key messaging e.g., climate change, ESG, governmental direction, current affairs, geopolitical activity etc.
Requirements
What you’ll need- Master’s degree or equivalent in Business, Law or equivalent studies
- In depth business development within the Insurance and Financial Services Industry
- Proven experience in driving and leading large, regional client programs in an international context
- Demonstrable experience in Data-Driven Decisions by using analytics to understand clients and measure success
- Previous industry experience in risk management, project management in a Global/international company with various locations across EMEA
- Excellent communications skills in English and another continental European language (French, German, Italian, Spanish)
- Track record of dealing well with ambiguity, prioritizing needs, and delivering results in a fast-paced environment
- Ability to maintain confidentiality and handle sensitive and confidential information as well as manage multiple priorities
- Team player with strong interpersonal skills coupled with creative problem-solving
- Proficiency with MS Office applications
Benefits
Comp & perks- Comprehensive benefits package focused on health, wellbeing, and financial security
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisClient Solutions DevelopmentProgram ManagementAnalyticsOperational Efficiency
Soft Skills
Excellent Communication SkillsCreative Problem-SolvingInterpersonal SkillsTeam CollaborationAdaptability
Certifications
Master’s Degree in Business or Law