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About the role
Key responsibilities & impact- Investigate, evaluate and resolve first and third-party auto liability claims
- Work directly with policyholders, claimants, repair facilities, and vendors to provide timely and fair claim resolution
- Review coverage, determine liability as applicable, and evaluate vehicle damages
- Coordinate inspections with repair facilities, appraisers, rental vendors, and customers
- Communicate clearly and professionally with insureds, claimants, attorneys, and internal partners
- Review estimates, photographs, repair documentation, and total loss evaluations
- Negotiate settlements within authority limits and document claim activity accurately
- Monitor claim progress to ensure timely handling and compliance with company standards and state regulations
- Identify potential fraud indicators and escalate concerns when appropriate
- Maintain productivity, quality, and customer service expectations in a fast-paced environment
Requirements
What you’ll need- Bachelor’s degree preferred
- 2+ years of experience in insurance claims, customer service, collision estimating, or related field preferred
- Basic understanding of automobile repair processes and vehicle damage evaluation preferred
- Strong communication, negotiation, and organizational skills
- Ability to manage multiple priorities and work independently
- Comfortable using claims management systems and standard business software
- Ability to make sound decisions and apply problem-solving skills
- Property and casualty licenses required. Must be obtained within 6 months of hire.
Benefits
Comp & perks- Competitive salary
- Eligibility for a bonus
- Comprehensive benefits package focusing on health, wellbeing, and financial security
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
auto liability claimscoverage reviewliability determinationvehicle damage evaluationnegotiationclaims management systemscollision estimatingfraud detection
Soft Skills
communicationnegotiationorganizationalproblem-solvingindependent worktime management
Certifications
property and casualty licenses