QA Engineer

• Complete quality reviews on all files within program guidelines while achieving and maintaining calibrated application of Line of Business best practices and claim handling expectations.
• Organize and execute Benchmark reviews as a Team Lead, including risk assessment, scheduling, sampling, GQA review team oversight, results analysis, stakeholder feedback, addressing queries and reporting of results.
• Establish and maintain effective communication with Line of Business partners including presentation of constructive feedback in a positive way.
• Identification of trends and improvement opportunities with follow-up to ensure implementation of meaningful continuous improvement and/or action plan in partnership with claims.
• Carry out second-line reviews and provide constructive feedback and training where required to drive calibration with our claims partners.
• Commitment to personal development and skill enhancement.
• Work from other AIG offices as required (up to 25% travel).

Claims Quality Assurance Specialist – Worker's Compensation

Lead

Lenox Square

Managed Services – Health PLS QA & Training Solution Lead