Operations Oversight and Process Specialist
AIG
full-time
Posted on:
Location Type: Office
Location: Jeffersonville • Kentucky • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform assessments on multiple aspects of a claim journey, including SOPs, claims policies, contractual agreements, customer experience, and system functionality
- Provide recommendations to improve quality, workflow processes, policies, and system improvements
- Review and evaluate claim/process to determine if proper practices are followed
- Understand complex and highly technical processes to identify associated risks
- Maintain knowledge of multiple programs, products and terms and conditions
- Identify and report process improvements and assist in building new processes
- Provide detailed written feedback to managers for agent development and business operations
- Participate in calibration sessions to ensure review consistency across business units
- Track claim review results and handle research assignments and reporting as delegated
- Report to a claims team manager and collaborate with various teams
Requirements
- Critical thinker
- Meticulous attention to detail
- Excellent problem-solving skills
- Ability to work on own initiative and as part of a team
- Analytical skills
- Results oriented and able to work well under pressure
- Excellent organizational skills
- Flexible with moving from project to project while keeping track of progress
- Ability to consistently meet deadlines
- Knowledge of insurance claims process is preferred
- Primarily in-office (AIG asks team members to be primarily in the office)
Benefits
- Total Rewards Program, a comprehensive benefits package focused on health, wellbeing, and financial security
- Professional development and continuous learning
- Volunteer Time Off
- Matching Grants Programs
- Employee Resource Groups (ERGs) and inclusion initiatives
- Reasonable accommodations for applicants and employees with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims policiescontractual agreementscustomer experiencesystem functionalityprocess improvementsclaim reviewresearch assignmentsreporting
Soft skills
critical thinkermeticulous attention to detailproblem-solving skillsanalytical skillsresults orientedorganizational skillsflexibilityability to meet deadlines